XTN-FBDD369 | SUPPORT AGENT

• Fully remote work setup while being part of a global team.
• Opportunity to support an international user base and gain exposure to a fast growing technology and mobile gaming environment.
• Comprehensive HMO coverage from Day 1, including two (2) free dependents.
• Group Life Insurance coverage of up to ₱1,000,000 from Day 1.
• 15 paid leave credits in your first year, with annual increases up to 20 leave credits.
• Competitive statutory benefits, including 13th Month Pay, Holiday Pay, Overtime Pay, and Night Differential where applicable.
• Collaborative and supportive team culture with opportunities to contribute ideas and improve processes.
• Career growth and development opportunities through continuous learning and increased responsibilities.
• Modern digital tools and systems that enable efficient remote collaboration.
• A dynamic, fast paced work environment where your contributions have a direct impact on the customer experience and business success.

Key Responsibilities

• Respond to user inquiries through web forms with accurate and timely solutions.
• Provide friendly and professional customer support.
• Escalate more complex issues to the Level 2 Support team when needed.
• Assist with back office tasks such as account updates, payout checks, and other administrative support.
• Collaborate with teammates to improve processes and workflows.

What We're Looking For

• Previous customer service or support experience is preferred, or strong communication and interpersonal skills gained from other roles.
• Native-level English with excellent written communication skills.
• Interest in technical support or the mobile gaming industry.
• Experience using Zendesk or similar helpdesk platforms is an advantage.
• Strong problem solving, organization, and time management skills.
• Ability to prioritize multiple tasks and work independently.
• Stable and reliable internet connection.
• Must be based in the Philippines.