XTN-11FB763 | COORDINATOR I, TRANSACTION ASSURANCE

The Transaction Assurance coordinator is responsible for maintaining a high level of transaction accuracy between our Wholesale, Retail, DEF and Freight Only customers through data validation and transaction assurance. We are also responsible for issue resolution between the customer and Pilot through order investigation.

• Health Insurance/HMO
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

• Work closely with the FuelWise Team and Order Fulfillment Team to ensure loads are being entered and completed timely and accurately
• Validate and correct orders delivered to our customers using the paperwork uploaded by our drivers / carriers
• Communicate missing paperwork requests to the Paperwork Resolutions group in order to validate your orders
• Ensure all load data is accurate and sent to PDI for timely billing
• Collaborate with Fuel Accounting to make any necessary adjustments for billing accuracy
• Provide support to our Wholesale, Retail, DEF and Freight Only customers related to order information, invoice discrepancies, and assist with credit/rebill inquiries in a timely fashion
• Work closely with the groups within Commercial Excellence to resolve any set up, pricing, tax, etc discrepancies for customer invoices
• Work closely with our customers to reconcile all outstanding disputes between both companies
• Investigate, resolve, and follow up on invoice/billing issues identified internally and externally
• Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
• Ensure all activities are in compliance with rules, regulations, policies, and procedures
• Complete other duties as assigned

• Bachelor’s degree preferred or a minimum two years’ experience in customer service
• At least 2 years of work experience in either Logistics or Accounting (AP/AR/billing) with exposure to fuel accounting
• Relevant work experience in a US account
• Excellent English communication skills

• Additional relevant knowledge or experience related to the above requirements will be considered an advantage.