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Customer Service Manager

Role overview

Qualifications

  • Experienced in customer service management
  • Strong leader
  • Excellent communication skills
  • Problem-solving skills

Responsibilities

  • Lead customer service operations
  • Ensure exceptional customer experiences
  • Manage a high-performing support team
  • Oversee daily support operations

Key facts

Hard skills

Other skills

  • Team Leadership
  • Communication
  • Problem Solving
  • Organizational Skills
  • Proactivity

About the company

Talent Sam logo

Talent Sam

  • Outsourcing & BPO
  • Startup
  • 11–50
Hiring outsourced employees is way harder than it should be! You have to hunt for the right candidate with varying levels of English competence, deal with local hiring laws, purchase endless tools and even hardware to connect your team.Talent Sam changes everything making your growth easier than ever. We identify, hire, and manage the right people for you ensuring that when you hire, you’re getting the best people for a fraction of the cost.All of our candidates are highly educated South Africans, native English speakers, and have exceptional written and verbal communication skills. Whether you prefer your team works remotely or in a well-equipped physical office, Talent Sam provides everything they need to succeed.With Talent Sam, you’re not just hiring employees; you’re building a future-proof, dynamic team that’s ready to take on the world

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Job description

We are looking for an experienced and customer-focused Customer Service Manager to join our growing team. In this role, you will be responsible for leading customer service operations, ensuring exceptional customer experiences, and managing a high-performing support team.

The ideal candidate is a strong leader with excellent communication and problem-solving skills who is passionate about delivering outstanding customer service. You will oversee daily support operations, monitor team performance, implement process improvements, and collaborate with cross-functional teams to enhance customer satisfaction.

If you are organized, proactive, and thrive in a fast-paced remote environment, we'd love to hear from you.

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