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Customer Success Manager (m/f/d) - DACH (fluent german required)

PTV Logistics

Role overview

Qualifications

  • Fluent in German and English
  • Analytically strong with a commercial mindset
  • Experience in a similar role
  • Ability to manage expectations professionally

Responsibilities

  • Act as the primary day-to-day contact for assigned strategic accounts
  • Conduct strategic customer success programs tailored to customer needs
  • Identify customer needs and lead workshops and training sessions
  • Document best practices and contribute to knowledge-sharing in the team

Key facts

Hard skills

Customer Success Management Customer Relationship Management Project Management KPI Management Business Development Training Workshop

Other skills

  • Analytical Skills
  • Strategic Planning
  • Problem Solving
  • Communication
  • Teamwork
  • Time Management

About the company

PTV Logistics logo

PTV Logistics

Computer Software / SaaS

PTV Logistics is the new brand for the logistics division of PTV Group and Conundra, offering innovative software solutions for businesses in the logistics sector. With over 40 years of experience in providing sustainable logistics solutions, PTV Logistics empowers logistics providers to increase efficiency, lower costs, and protect the environment. With support from international private equity investors Bridgepoint and Porsche Automobil Holding SE, PTV Logistics is continuously driving innovation and growth. Our SaaS product offering in route optimization has been accelerated by joining forces with Conundra, making us a reliable partner for logistics providers looking to optimize their routes for improved productivity and cost savings. Join us on our mission to redefine the future of logistics software and make a global impact with PTV Logistics.

Company details

IndustryComputer Software / SaaS
Company size201 - 500

Links

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Job description

Your mission

As a Customer Success Manager at PTV Logistics, you will play a vital role in implementing and delivering our strategic customer success programs for key accounts. Working closely with the Customer Success Team Manager, you ensure that our solutions are successfully adopted and deliver lasting value for our most important customers. Your area of responsibility spans: 
  • You act as the primary day-to-day contact for assigned strategic accounts and build strong relationships at multiple levels within customer organizations.
  • You regularly conduct strategic customer success programs - including CS Intro, Business Reviews, and Success Plans - and tailor them to the specific needs of your customers.
  • You proactivelyidentifycustomer needs and challenges, leadworkshopsand training sessions both remotely and on-site, and track relevant KPIs andsuccessmetrics.
  • You work closely with the Product team to bring in customer feedback and jointly shape existing and future solutions.
  • You develop expansion opportunities within existing accounts and act as project manager on customer-specific projects and analyses.
  • You document best practices and customer success stories, actively contributing to knowledge-sharing across the Customer Success team.

Your profile

  • You are analytically strong and able to assess complex customer processes as well as the different solutions within the PTV Logistics portfolio.
  • You bring a commercial mindset and take ownership of the ARR development of your customers.
  • You are a self-starter with a confident presence in front of customers anda strong senseforpractical, business-minded solutions.
  • You keep an overview even in complex situations, spotbottlenecksand opportunities early, and derive the right actions in a structured way.
  • You communicate clearly and convincingly, both internally and externally, and manage expectations professionally.
  • You possess excellent English & German language skills, both written and spoken
  • You are a team player, ideally bring prior experience in a similar role, anddemonstratematurity in dealing with a wide range of stakeholders.

Why us?

Here you can find our benefits: PTV Logistics Employees Benefits | PTV Logistics

Contact Person

Magdalena Riffault
Senior Talent Acquisition Partner

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Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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