XTN-CC09929 | IT HELPDESK ENGINEER

We are looking for an experienced IT Help Desk Engineer. This individual will be part of a team implementing and supporting the tools and technology that drive a fast-paced environment.
The IT Help Desk Engineer will be responsible for L1 support of all user tickets, inventory management, hardware procurement, and deployment of IT equipment across the organization.

• Health Insurance/HMO
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

• Manage asset inventory
• Hardware procurement based on hiring forecast.
• Remote support of user base.
• Provide support for corporate events such as All-Hands and conventions.
• Run and maintain the IT Bar and provide technical support for walk-ups.
• Create, maintain, and manage accounts for all employees and contractors.
• Responsible for all IT related onboarding and offboarding procedures including account creation, laptop setup, and user provisioning.
• Maintain conference rooms and collaboration tools used in the company.
• Administer MDM solution.
• Integrate new software with SSO provider.
• Work with InfoSec on implementing security initiatives across the company.
• Manage printers and print servers.
• Work with hardware vendors for warranty repairs/replacements.

• Bachelor's Degree in MIS or related field.
• 5+ years supporting users in face-face environment.
• Technical certifications a plus.
• 4+ years supporting O365 environments.
• Ability to work independently.
• Excellent written and verbal communication skills.Customer first oriented approach to service.
• Strong communication and customer service skills.
• Proven experiences with Corporate IT systems in a SaaS and Cloud focused environment.
• Experience working in security focused environments is a huge plus.
• Proven ability to solve problems under pressure.
• Audio video system management experience.
• Experience supporting collaboration platforms such as Zoom.
• Knowledge of Okta administration.
• Management of Microsoft Intune, JAMF, BitLocker, Druva.

Additional relevant knowledge or experience related to the above requirements will be considered an advantage.