Real Estate Lead Manager (Foreclosures & Acquisitions)

About the Company

Our client is a premier real estate investment firm dedicated to providing fast, reliable, and stress-free solutions for homeowners. The company specializes in purchasing residential properties directly from owners, with a strong focus on helping individuals navigating complex situations such as pre-foreclosure and foreclosure.

The organization prides itself on speed, empathy, and professional integrity. Operating in a fast-paced, high-volume environment, their efficient and data-driven pipeline management ensures that no opportunity is missed. As they continue to expand their distressed property division, they are seeking a highly motivated professional to centralize lead generation, department operations, and acquisition pipelines.

About the Role

We are looking for a highly proactive, organized, and results-driven Foreclosure & Lead Management Specialist to lead a distressed property division and oversee the entire sales pipeline.

What You'll Do

Department Leadership & Outbound Strategy

• Build and manage the Foreclosure & Pre-Foreclosure Department workflows, strategies, and performance standards.
  

• Oversee daily outbound calling campaigns targeting homeowners facing foreclosure or distressed property situations.
  

• Conduct weekly alignment meetings with the Cold Call Team to review performance metrics, address operational challenges, and optimize script conversions.
  

• Continuously improve department workflows, lead handling protocols, and multi-department communication pipelines.
  

Pipeline & Lead Management

• Qualify incoming and outbound leads from multiple marketing channels with a strict focus on speed-to-lead responsiveness.
  

• Handle inbound and outbound phone calls with extreme professionalism, empathy, and strong negotiation techniques.
  

• Set, schedule, and track qualified appointments for the Acquisition Specialists to ensure seamless lead handoffs.
  

• Execute rigorous follow-up campaigns according to company standards to maximize long-term conversion opportunities from aging leads.
  

CRM Integrity & Administrative Excellence

• Maintain 100% CRM accuracy (utilizing RESIMPLI, Podio, or similar platforms), ensuring all communications, appointment statuses, and historical notes are heavily documented.
  

• Monitor pipeline health, tracking lead-to-appointment conversion rates, contact rates, and appointment show rates.
  

• Report key performance metrics and monthly revenue contributions directly to executive management.
  

• 3+ years of management or senior experience in real estate investment, inside sales, lead management, or high-volume call center operations.
  

• Proven track record working with foreclosure, pre-foreclosure, or distressed property leads.
  

• Strong leadership capabilities with experience managing appointment setters, virtual assistants, or inside sales agents.
  

• Advanced CRM expertise (experience with RESIMPLI, Podio, GoHighLevel, or Salesforce).
  

• Excellent verbal and written English communication skills with top-tier phone presentation and negotiation abilities.
  

• Highly structured and analytical mindset capable of managing high lead volumes, strict deadlines, and data reporting.
  

• Availability to collaborate fully during U.S. business hours in a remote setting.
  

Technical Skills & Competencies

Expert-Level Experience With:

• Real Estate CRM Management (RESIMPLI, Podio, or similar)
  

• Inside Sales & Outbound Calling Strategies
  

• Lead Nurturing & Sales Pipeline Optimization
  

• Key Performance Indicator (KPI) Tracking & Reporting
  

• Appointment Setting & Calendar Coordination
  

Strong Working Knowledge Of:

• Foreclosure & Pre-Foreclosure Timelines
  

• Distressed Property Acquisition Processes
  

• Customer Service & Relationship-Building Practices
  

• Cross-Departmental Workflow Coordination
  

• AI Tools for Sales Automation (e.g., ChatGPT, Claude)