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Sr. Director of People

Walker Bowen Talent Partners

Role overview

Qualifications

  • BS degree from a top-rated university
  • 8+ years of hands-on experience in HR operations, employee relations, and talent acquisition in a PE/VC-backed healthcare/tech environment
  • Demonstrated leadership of high-performing People/HR teams with a hands-on, 'lead by doing' operating style
  • Experience leveraging AI and data to solve HR problems and implementing scalable HR systems

Responsibilities

  • Own end-to-end HRIS administration (BambooHR), payroll, benefits, and compliance operations; implement AI-driven automation and modern tooling to scale HR and improve employee experience
  • Partner with hiring managers to design hiring workflows, use AI-enhanced sourcing and screening tools, and manage third-party recruiters as needed
  • Design and deploy training for mid-level managers to effectively lead high-performing teams
  • Serve as primary escalation point for employee relations and collaborate with the SLT using employee sentiment data and operational metrics to improve workforce outcomes

About the company

Walker Bowen Talent Partners logo

Walker Bowen Talent Partners

Staffing & Recruiting

We are in the business of making connections and growing startups. Walker Bowen Talent Partners enhances the growth of fast-moving start-ups with dynamic teams of high performers and leaders. A diverse, woman owned company, we offer more than 30 years combined experience in professional recruiting and staffing services, building startups and high-growth companies spanning multiple industries. Since our inception, we have been focused on building a strategic, quality search practice and specialize in talent advisory by creating tailored solutions for startups and growing companies. Startups often times don’t need in house recruiting until later in their company’s growth but they still need recruiting expertise in order to grow. Our team of advisors and consulting partners offer a portfolio of services to positively impact your company’s success and includes: Experienced Recruiters, Fractional CxOs, Human Resources, Marketing, and Organizational Development and Leadership Consultants distributed across the US, each with a diverse background specializing in various industries and skills. We understand the unique characteristics required to successfully build a company and love working with entrepreneurial-minded, tenacious teams to positively impact their scaling organization. We are solution, individual and partnership focused. How can we help you grow?

Company details

IndustryStaffing & Recruiting
Company size2 - 10

Links

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Job description

This is a remote position.

Walker Bowen Talent Partners is excited to partner with a scaling non-emergency medical transportation (NEMT) health tech company as they continue to grow and invest in building a high-impact, people-first organization.

We're searching for their Sr. Director of People - a critical leadership role responsible for shaping and evolving the People function during a period of meaningful growth.

If you’re energized by building and strengthening people strategies, partnering closely with leadership, and creating an environment where teams can do their best work, while staying connected to a mission that improves access to care, we’d love to connect!

Our Client

Our client is a technology and services company dedicated to reducing barriers to care by improving the delivery of non-emergency medical transportation to people across America. Our client employs proprietary technology, paired with a nationwide network of vetted transportation providers. This enables payers and health systems to deliver cost-effective, on-demand transportation intelligently, enhancing the patient experience in the process. They serve the largest Medicare Advantage, Medicaid, and provider programs in the country.

The Role

We are seeking a Senior Director of People to be the operational driver of our client's HR function. This role is designed for a player / coach leader who excels at both personal task execution and broader team enablement. You will lead a small, dedicated team to achieve these goals.

This is a hands-on, high-ownership role for someone who loves building the systems, policies, and day-to-day employee experience that help a company scale without breaking.

As the Senior Director of People, you will bring consistency, transparency, and operational rigor to the entire employee lifecycle. From talent acquisition to employee relations, benefit administration, performance management, compliance, and culture- you are adept at supporting a distributed workforce that spans operations, technology, and healthcare services.


Job Responsibilities

The Senior Director of People will partner with the CEO and Senior Leadership Team to advance our client's business objectives and growth plans.

Core responsibilities will focus on these key areas:

- Master the HR fundamentals and tech stack: own the end-to-end administration of the HRIS (BambooHR), payroll execution, benefits, and compliance operations. Implement AI-driven automation and modern tooling to scale the HR function and enhance employee experience. Administer clear and equitable performance and compensation cycles that are easily understood by the employees.
-Tactical recruiting support: partner with hiring managers to create strong hiring workflows, utilize AI-enhanced sourcing and screening tools to accelerate time-to-fill for leveraged and volume roles and manage 3rd party recruiters as needed.
-Manager enablement: design and deploy training for our mid-level managers so they can effectively lead high-performing teams.
-Employee Relations: act as the primary point of escalation for complex ER issues, resolving conflicts with fairness, strict compliance, and empathy.
-SLT partnership: serve as a data-backed partner to the Senior Leadership Team. Use employee sentiment data and operational metrics to speak to organizational health and improve workforce outcomes.


Requirements

Professionals with the following experience will be considered:
  • Completed BS from a top rated University
  • You bring deep, hands-on (8+ years) experience in HR operations, ER, and talent acquisition, within a PE/VC-backed, healthcare/tech environment.
  • You deeply resonate with our mission to provide best-in-class healthcare transportation, and want to design an employee experience that delivers high-performance.
  • You are a "lead by doing" operator who is just as comfortable mapping out an interview process as you are jumping into BambooHR to fix a problem.
  • You instinctively look for ways to use AI and data to solve HR problems.
  • You have previously led high-performing, focused People/HR teams.

Preferred Qualifications
  • Experience in healthcare, payor/provider services, or care delivery models
  • Familiarity with contact center or field-based operations
  • Experience working with private equity-backed companies
  • Experience working in a startup or growth stage company


Benefits

Our client offers a remote-first work environment, competitive compensation, and comprehensive benefits including:

  • Career growth and development opportunities in a mission-driven organization
  • Competitive salary, annual bonus opportunities, and equity options
  • Remote with flexible hours
  • Comprehensive medical, dental, and vision insurance
  • 401(k) with company match
  • Generous PTO, paid company holidays, and paid parental leave


Salary: BOE

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Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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