Logo for KMC Solutions

XTN-63F5397 | CUSTOMER SERVICE ASSISTANT - ONLINE

KMC Solutions

Role overview

Qualifications

  • Previous customer service experience preferred
  • Strong communication and problem-solving skills
  • Confident using computers, online systems, and chat tools
  • Friendly, patient, and professional attitude

Responsibilities

  • Respond promptly to customer emails, phone calls, online chats, and messages
  • Assist with order tracking, product info, returns, and general queries
  • Provide friendly, helpful, and accurate support
  • Work closely with the wider customer service and eCommerce teams

Key facts

Hard skills

Social Media Management LiveChat Help Desk Support Customer Inquiries Voice Chat Package Delivery Product Knowledge

Other skills

  • Computer Literacy
  • Professionalism
  • Friendliness
  • Communication
  • Teamwork
  • Patience
  • Problem Solving

About the company

KMC Solutions logo

KMC Solutions

Outsourcing & Offshoring

The #1 flexible office space and fastest-growing EOR provider in the Philippines #DefyLimits 🚀

Company details

Company typeLarge
IndustryOutsourcing & Offshoring
Company size1001 - 5000

Links

Website LinkedIn See all jobs

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

We’re looking for a friendly and reliable Customer Service Assistant to support our online customers. You’ll be the first point of contact for email, phone, chat, and social media messages—helping customers with product questions, order updates, returns, and general enquiries.

  • Health Insurance/HMO 
  • Enjoy unlimited MadMax Coffee
  • Diverse learning & growth opportunities
  • Accessible Cloud HR platform (Sprout)
  • Above standard leaves
  • Respond promptly to customer emails, phone calls, online chats, and messages
  • Assist with order tracking, product info, returns, and general queries
  • Provide friendly, helpful, and accurate support
  • Work closely with the wider customer service and eCommerce teams
  • Previous customer service experience preferred
  • Strong communication and problem-solving skills
  • Confident using computers, online systems, and chat tools
  • Friendly, patient, and professional attitude

Apply once. Then go straight to the hiring manager.

After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.

MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
Unlocked after you apply
·

Customer Service / Support Representative Related jobs

WorldwideCustomer Service / Support Representative

Other jobs at KMC Solutions

Premium

Reach out to the hiring manager directly.

Gain access to the contact details of the hiring managers who actually decide, and reach out to network with them directly. That, plus more when you upgrade:

  • Full match report with fit score and gaps
  • Career diagnostics on how recruiters read you
  • Curated company matches and warm intros
  • 48h early access to new roles

Cancel anytime.