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XTN-63F5397 | CUSTOMER SERVICE ASSISTANT - ONLINE

KMC Solutions

Role overview

Qualifications

  • Previous customer service experience preferred
  • Strong communication and problem-solving skills
  • Confident using computers, online systems, and chat tools
  • Friendly, patient, and professional attitude

Responsibilities

  • Respond promptly to customer emails, phone calls, online chats, and messages
  • Assist with order tracking, product info, returns, and general queries
  • Provide friendly, helpful, and accurate support
  • Work closely with the wider customer service and eCommerce teams

Key facts

Hard skills

Social Media Management LiveChat Help Desk Support Customer Inquiries Voice Chat Package Delivery Product Knowledge

Other skills

  • Computer Literacy
  • Professionalism
  • Friendliness
  • Communication
  • Teamwork
  • Patience
  • Problem Solving

About the company

KMC Solutions logo

KMC Solutions

Outsourcing & Offshoring

The #1 flexible office space and fastest-growing EOR provider in the Philippines #DefyLimits 🚀

Company details

Company typeLarge
IndustryOutsourcing & Offshoring
Company size1001 - 5000

Links

Website LinkedIn See all jobs

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Job description

We’re looking for a friendly and reliable Customer Service Assistant to support our online customers. You’ll be the first point of contact for email, phone, chat, and social media messages—helping customers with product questions, order updates, returns, and general enquiries.

  • Health Insurance/HMO 
  • Enjoy unlimited MadMax Coffee
  • Diverse learning & growth opportunities
  • Accessible Cloud HR platform (Sprout)
  • Above standard leaves
  • Respond promptly to customer emails, phone calls, online chats, and messages
  • Assist with order tracking, product info, returns, and general queries
  • Provide friendly, helpful, and accurate support
  • Work closely with the wider customer service and eCommerce teams
  • Previous customer service experience preferred
  • Strong communication and problem-solving skills
  • Confident using computers, online systems, and chat tools
  • Friendly, patient, and professional attitude

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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