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Tracking Coordinator - Evening Shift - Colombia/Remote

Virtual Professional

Role overview

Qualifications

  • Building and maintaining relationships with partner carriers.
  • Monitoring loading/unloading and appointments; following up with customers regarding delays, missed appointments and late arrivals.
  • Proactive problem identification and timely communication of delays or incidents to Account Operations and Carrier Sales Teams.
  • Demonstrated professionalism with excellent telephone etiquette; bilingual capabilities (English/Spanish) in a collaborative team environment.

Responsibilities

  • Serve as the primary liaison among Carrier Sales Representatives, Account Operations Team, and partner carriers to ensure KPI targets are met.
  • Monitor loading, unloading, and appointment scheduling; proactively follow up with customers regarding delays or missed/late arrivals.
  • Identify potential issues before they occur and escalate delays, accidents, or disruptions to the Account Operations and Carrier Sales teams.
  • Maintain professionalism, positive attitude, and strong communication; assist teammates as needed in a remote, bilingual environment.

About the company

Virtual Professional logo

Virtual Professional

Human Resources, Staffing & Recruiting

Company details

Company typeSME
IndustryHuman Resources, Staffing & Recruiting

Links

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Job description

This is a remote position.

This is a remote position - Tracking Coordinator - Evening Shift
Monday Through Wednesday 4:00 PM - 12:00 AM EST/ Saturday and Sunday 8:00 AM- 4:00PM​

As a Tracking Coordinator, you will play a crucial role in ensuring we exceed our client’s KPI expectations. You will be the primary liaison between our Carrier Sales Representatives, Account Operations Team, and our partner carriers.






Requirements
  • Building and maintaining relationships with partner carriers
  • Monitor loading, unloading and appointments – follow up with customers regarding delays, missed appointments and late arrivals
  • Identifying potential problems before they occur
  •  Ensuring that any problems such as delays, accidents, etc., are communicated immediately to our Account Operations and Carrier Sales Teams
  • Demonstrates professionalism, positive attitude, and exceptional telephone etiquette.
  • Assist other team members when required.


Benefits

100% remote

  • Schedule: Evening Shift Monday Through Wednesday 4:00 PM - 12:00 AM EST/ Saturday and Sunday 8:00 AM- 4:00PM​
  • This it's a Bilingüal Position
  • 40 hours per week
  • We provide the equipment
  • Culture of Respect, Expertise, Collaboration and Entrepreneurship
  • Work with a team that Supports and Respects each other at a company where Diversity & Inclusion is Celebrated!
  • If you have ideas that you wish someone would listen to - tell us! We love the Entrepreneurial spirit, and we strive for Continuous Improvement!


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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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