Building and maintaining relationships with partner carriers.
Monitoring loading/unloading and appointments; following up with customers regarding delays, missed appointments and late arrivals.
Proactive problem identification and timely communication of delays or incidents to Account Operations and Carrier Sales Teams.
Demonstrated professionalism with excellent telephone etiquette; bilingual capabilities (English/Spanish) in a collaborative team environment.
Requirements:
Serve as the primary liaison among Carrier Sales Representatives, Account Operations Team, and partner carriers to ensure KPI targets are met.
Monitor loading, unloading, and appointment scheduling; proactively follow up with customers regarding delays or missed/late arrivals.
Identify potential issues before they occur and escalate delays, accidents, or disruptions to the Account Operations and Carrier Sales teams.
Maintain professionalism, positive attitude, and strong communication; assist teammates as needed in a remote, bilingual environment.
Job description
This is a remote position.
This is a remote position - Tracking Coordinator - Evening Shift
Monday Through Wednesday 4:00 PM - 12:00 AM EST/ Saturday and Sunday 8:00 AM- 4:00PM
As a Tracking Coordinator, you will play a crucial role in ensuring we exceed our client’s KPI expectations. You will be the primary liaison between our Carrier Sales Representatives, Account Operations Team, and our partner carriers.
Requirements
Building and maintaining relationships with partner carriers
Monitor loading, unloading and appointments – follow up with customers regarding delays, missed appointments and late arrivals
Identifying potential problems before they occur
Ensuring that any problems such as delays, accidents, etc., are communicated immediately to our Account Operations and Carrier Sales Teams
Demonstrates professionalism, positive attitude, and exceptional telephone etiquette.
Assist other team members when required.
Benefits
100% remote
Schedule: Evening Shift Monday Through Wednesday 4:00 PM - 12:00 AM EST/ Saturday and Sunday 8:00 AM- 4:00PM
This it's a Bilingüal Position
40 hours per week
We provide the equipment
Culture of Respect, Expertise, Collaboration and Entrepreneurship
Work with a team that Supports and Respects each other at a company where Diversity & Inclusion is Celebrated!
If you have ideas that you wish someone would listen to - tell us! We love the Entrepreneurial spirit, and we strive for Continuous Improvement!
