Experience building and maintaining relationships with partner carriers
Ability to monitor loading/unloading and appointments and follow up with customers regarding delays, missed appointments and late arrivals
Demonstrates professionalism, positive attitude, and exceptional telephone etiquette
Requirements:
Serve as the primary liaison between Carrier Sales Representatives, Account Operations Team, and partner carriers to ensure KPI targets are met
Build and maintain relationships with partner carriers
Monitor loading, unloading and appointments; follow up with customers regarding delays, missed appointments and late arrivals; identify potential problems before they occur
Communicate immediately any delays, accidents, or issues to Account Operations and Carrier Sales Teams; assist other team members as required
Job description
This is a remote position in Colombia - Tracking Coordinator - Combined schedule
Wednesday through Friday: 4:00 PM to 12:00 AM EST
Saturday and Sunday: 8:00 AM to 4:00 PM EST
As a Tracking Coordinator, you will play a crucial role in ensuring we exceed our client’s KPI expectations. You will be the primary liaison between our Carrier Sales Representatives, Account Operations Team, and our partner carriers.
Requirements
Building and maintaining relationships with partner carriers
Monitor loading, unloading and appointments – follow up with customers regarding delays, missed appointments and late arrivals
Identifying potential problems before they occur
Ensuring that any problems such as delays, accidents, etc., are communicated immediately to our Account Operations and Carrier Sales Teams
Demonstrates professionalism, positive attitude, and exceptional telephone etiquette.
Assist other team members when required.
Benefits
100% remote
Combined schedule: Wednesday through Friday: 4:00 PM to 12:00 AM EST/ Saturday and Sunday: 8:00 AM to 4:00 PM EST
Monday and Tuesday OFF
This it's a Bilingüal Position
40 hours per week
We provide the equipment
Culture of Respect, Expertise, Collaboration and Entrepreneurship
Work with a team that Supports and Respects each other at a company where Diversity & Inclusion is Celebrated!
If you have ideas that you wish someone would listen to - tell us! We love the Entrepreneurial spirit, and we strive for Continuous Improvement!
