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Tracking Coordinator - Combined schedule - Colombia

Virtual Professional

Role overview

Qualifications

  • Bilingual (Spanish/English) required
  • Experience building and maintaining relationships with partner carriers
  • Ability to monitor loading/unloading and appointments and follow up with customers regarding delays, missed appointments and late arrivals
  • Demonstrates professionalism, positive attitude, and exceptional telephone etiquette

Responsibilities

  • Serve as the primary liaison between Carrier Sales Representatives, Account Operations Team, and partner carriers to ensure KPI targets are met
  • Build and maintain relationships with partner carriers
  • Monitor loading, unloading and appointments; follow up with customers regarding delays, missed appointments and late arrivals; identify potential problems before they occur
  • Communicate immediately any delays, accidents, or issues to Account Operations and Carrier Sales Teams; assist other team members as required

About the company

Virtual Professional logo

Virtual Professional

Staffing & Recruiting

Company details

Company typeSME
IndustryStaffing & Recruiting

Links

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Job description

This is a remote position in Colombia - Tracking Coordinator - Combined schedule
Wednesday through Friday: 4:00 PM to 12:00 AM EST
Saturday and Sunday: 8:00 AM to 4:00 PM EST
As a Tracking Coordinator, you will play a crucial role in ensuring we exceed our client’s KPI expectations. You will be the primary liaison between our Carrier Sales Representatives, Account Operations Team, and our partner carriers.

Requirements

  • Building and maintaining relationships with partner carriers
  • Monitor loading, unloading and appointments – follow up with customers regarding delays, missed appointments and late arrivals
  • Identifying potential problems before they occur
  •  Ensuring that any problems such as delays, accidents, etc., are communicated immediately to our Account Operations and Carrier Sales Teams
  • Demonstrates professionalism, positive attitude, and exceptional telephone etiquette.
  • Assist other team members when required.


Benefits


  • 100% remote
  • Combined schedule: Wednesday through Friday: 4:00 PM to 12:00 AM EST/ Saturday and Sunday: 8:00 AM to 4:00 PM EST
  • Monday and Tuesday OFF
  • This it's a Bilingüal Position
  • 40 hours per week
  • We provide the equipment
  • Culture of Respect, Expertise, Collaboration and Entrepreneurship
  • Work with a team that Supports and Respects each other at a company where Diversity & Inclusion is Celebrated!
  • If you have ideas that you wish someone would listen to - tell us! We love the Entrepreneurial spirit, and we strive for Continuous Improvement!

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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