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Tracking Coordinator After Hours

Virtual Professional

Role overview

Qualifications

  • Expert multi-tasker
  • Active listener
  • Excellent communicator
  • Friendly and confident personality

Responsibilities

  • Serve as the primary liaison between Carrier Sales Representatives, Account Operations Team, and partner carriers
  • Build and maintain relationships with partner carriers
  • Monitor loading, unloading, and appointments; follow up with customers regarding delays
  • Communicate problems such as delays or accidents immediately to relevant teams

Key facts

  • Remote from: Colombia
  • Full time
  • English

Hard skills

Positive Psychology

Other skills

  • Relationship Building
  • Multitasking
  • Active Listening
  • Communication
  • Empathy
  • Emotional Intelligence
  • Professionalism
  • Team Management

About the company

Virtual Professional logo

Virtual Professional

Staffing & Recruiting

Company details

Company typeSME
IndustryStaffing & Recruiting

Links

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Job description

This is a remote position!

As a Tracking Coordinator, you will play a crucial role in ensuring weexceed our client’s KPI expectations. You will be the primary liaison between ourCarrier Sales Representatives, Account Operations Team, and our partnercarriers.
  • Building and maintaining relationships with partner carriers
  • Monitor loading, unloading and appointments – follow up with customersregarding delays, missed appointments and late arrivals
  • Identifying potential problems before they occur
  •  Ensuring that any problems such as delays, accidents, etc., arecommunicated immediately to our Account Operations and Carrier SalesTeams
  • Demonstrates professionalism, positive attitude, and exceptionaltelephone etiquette.
  • Assist other team members when required.


Requirements

If you are an expert multi-tasker, active listener, and excellent communicator with a friendly and confident personality. You love getting to know people and building lasting relationships. You display empathy when dealing with carriers and use emotional intelligence to guide your interactions. This job is for you!


Benefits

  • 100% remote
  • Schedule:
  • Evening  (4:00 PM- 1:00 AM)
  • schedule TBD
  • This it's a Bilingüal Position
  • 40 hours per week
  • We provide the equipment
  • Culture of Respect, Expertise, Collaboration and Entrepreneurship
  • Work with a team that Supports and Respects each other at a companywhere Diversity & Inclusion is a Celebrated!
  • If you have ideas that you wish someone would listen to - tell us! We lovethe Entrepreneurial spirit, and we strive for Continuous Improvement!

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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