Serve as the primary liaison between Carrier Sales Representatives, Account Operations Team, and partner carriers
Build and maintain relationships with partner carriers
Monitor loading, unloading, and appointments; follow up with customers regarding delays
Communicate problems such as delays or accidents immediately to relevant teams
Job description
This is a remote position!
As a Tracking Coordinator, you will play a crucial role in ensuring weexceed our client’s KPI expectations. You will be the primary liaison between ourCarrier Sales Representatives, Account Operations Team, and our partnercarriers.
Building and maintaining relationships with partner carriers
Monitor loading, unloading and appointments – follow up with customersregarding delays, missed appointments and late arrivals
Identifying potential problems before they occur
Ensuring that any problems such as delays, accidents, etc., arecommunicated immediately to our Account Operations and Carrier SalesTeams
Demonstrates professionalism, positive attitude, and exceptionaltelephone etiquette.
Assist other team members when required.
Requirements
If you are an expert multi-tasker, active listener, and excellent communicator with a friendly and confident personality. You love getting to know people and building lasting relationships. You display empathy when dealing with carriers and use emotional intelligence to guide your interactions. This job is for you!
Benefits
100% remote
Schedule:
Evening (4:00 PM- 1:00 AM)
schedule TBD
This it's a Bilingüal Position
40 hours per week
We provide the equipment
Culture of Respect, Expertise, Collaboration and Entrepreneurship
Work with a team that Supports and Respects each other at a companywhere Diversity & Inclusion is a Celebrated!
If you have ideas that you wish someone would listen to - tell us! We lovethe Entrepreneurial spirit, and we strive for Continuous Improvement!
