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We are customer service experts. Consider GCS when you need outsourced contract center support. We can staff and manage your internal center, operate a dedicated site for you or manage your program in a blended or shared center.
GCS is not your ordinary outsource provider or BPO. Our niche is customer service process in a call center environment. We meet any technology requirements and exceed CSAT expectations. Our friendly and professional CSRs are eager to help clients satisfy customers on every single transaction and conversation. We deliver quality service to your customers while bringing value and sanity to the client relationship.
Why GCS?
• Highest Customer Satisfaction scores in history for a NY-based client!
• Benchmark Portal’s #1 Large Contact Center in North America
• Proprietary Soft Skills Training Certification endorsed by AGCCP and earns SHRM credits
• Daily Quality feedback to every associate, every day
• Flat, upside down organizational chart for quick response
• Growing organization with career paths for any associate
• Average, yes average, management tenure is twelve (12) years
• Unique Workforce Mindset (WFM) creating call center efficiencies
Industries Served: Retail & Consumer, Financial Services, Insurance, Federal & Local Government, Telecommunications & Cable, Hospitality & Transportation, Healthcare
For information on how GCS can help your organization, call 704.647.9621 or visit www.gcsagents.com.
Remote model
—
Hires remotely from
1 country
Hires remotely from
Live jobs
Human Resources Assistant
Junior (1-2 years)
Customer Care Associate
Junior (1-2 years)
Customer Care Associate - Remote
Junior (1-2 years)
Recruiting & Interviewing
Last 90 days vs. the 90 days before
Rolling 12 months
Peak month
Aug · 2roles
Avg / month
0.3 roles
Momentum
N/A
What people ask before applying to Global Contact Services (GCS)
Global Contact Services (GCS) currently has 4 open remote roles listed on Jobgether. Open any role from the list on this page to see the details and apply directly.
Global Contact Services (GCS) has 501–1,000 employees.
Global Contact Services (GCS) operates in Outsourcing & BPO.
Global Contact Services (GCS) was founded in 2001.
See which Global Contact Services (GCS) roles match your profile, requirement by requirement, before you send a single application.
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