Role overview

Qualifications

Excellent Communication Skills - clear speaking, focused listening, note taking, data entry, friendly personality
Strong Work Ethic – Being on-time, following directions, available for overtime, shift bid flexibility
Personal Computer – Must have and use a desktop or laptop with the latest version of Windows or macOS operating system, 16 GB of RAM and, 2.5 GHZ processing speed
Remote Environment - must have a designated area, free of distractions and background noise

Responsibilities

Provide 24/7 customer service for the NYCTA 'Access-a-Ride' transportation program
Assist eligible customers with disabilities who cannot use public transportation
Participate in mandatory ON-SITE training for all new employees
Maintain a remote work environment conducive to performing job duties

Key facts

Remote from: New York (USA)
Full time
Customer Support Associate
English

Hard skills

Data Entry Notetaking

Other skills

Communication
Personal Computers
Strong Work Ethic
Active Listening
Physical Flexibility

About the company

Global Contact Services (GCS)

Customer Experience & Contact Centers

We are customer service experts. Consider GCS when you need outsourced contract center support. We can staff and manage your internal center, operate a dedicated site for you or manage your program in a blended or shared center. GCS is not your ordinary outsource provider or BPO. Our niche is customer service process in a call center environment. We meet any technology requirements and exceed CSAT expectations. Our friendly and professional CSRs are eager to help clients satisfy customers on every single transaction and conversation. We deliver quality service to your customers while bringing value and sanity to the client relationship. Why GCS? • Highest Customer Satisfaction scores in history for a NY-based client! • Benchmark Portal’s #1 Large Contact Center in North America • Proprietary Soft Skills Training Certification endorsed by AGCCP and earns SHRM credits • Daily Quality feedback to every associate, every day • Flat, upside down organizational chart for quick response • Growing organization with career paths for any associate • Average, yes average, management tenure is twelve (12) years • Unique Workforce Mindset (WFM) creating call center efficiencies Industries Served: Retail & Consumer, Financial Services, Insurance, Federal & Local Government, Telecommunications & Cable, Hospitality & Transportation, Healthcare For information on how GCS can help your organization, call 704.647.9621 or visit www.gcsagents.com.

Company details

IndustryCustomer Experience & Contact Centers

Company size501 - 1000

Links

LinkedIn See all jobs

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

Global Contact Services is currently looking for Remote Full-Time and Part-Time Associates

Job Description:

Global Contact Services (GCS) is a long-term contractor for NYC Transit Authority (NYCTA). GCS provides 24/7/365 customer service for the NYCTA “Access-a-Ride” transportation program. It provides public transportation for eligible customers who have disabilities that prevent them from using the public buses and subways.

Currently, GCS is hiring Full-Time or Part-Time positions - both experienced and entry level.

Remote Positions are available for workers within a 50-mile radius and under a 2-hour commute from 3300 Northern Blvd, Long Island City, NY. This area includes all five boroughs, wider NY and parts of New Jersey.

The positions are primarily remote - there may be times when you are required to report to the office
- ON-SITE (in person) training is required for all new employees.

Qualifications include:

Excellent Communication Skills - clear speaking, focused listening, note taking, data entry, friendly personality
Strong Work Ethic – Being on-time, following directions, available for overtime, shift bid flexibility
Personal Computer – Must have and use a desktop or laptop with the latest version of Windows or macOS operating system, 16 GB of RAM and, 2.5 GHZ processing speed.
- Chromebooks, iPad, tablets and other mobile devices will NOT work with the systems required for a remote employee.
- Must be willing to allow GCS to load free anti-virus software on your personal computer.
Remote Environment - must have a designated area, free of distractions and background noise to perform your duties as a remote employee.
GCS provides a headset for you to use and cybersecurity during your paid training period.

Paid Training classes are being filled now.

Apply today.