Customer Care Associate - Remote

Job Description:

Global Contact Services (GCS) is a long-term contractor for NYC Transit Authority (NYCTA).  GCS provides 24/7/365 customer service for the NYCTA “Access-a-Ride” transportation program.  It provides public transportation for eligible customers who have disabilities that prevent them from using the public buses and subways.

Currently, GCS is hiring Full-Time or Part-Time positions - both experienced and entry level.

Remote Positions are available for workers within a 50-mile radius and under a 2-hour commute from 3300 Northern Blvd, Long Island City, NY.  This area includes all five boroughs, wider NY and parts of New Jersey. 

• The positions are primarily remote - there may be times when you are required to report to the office   
  • ON-SITE (in person) training is required for all new employees.

Qualifications include:

• Excellent Communication Skills - clear speaking, focused listening, note taking, data entry, friendly personality
• Strong Work Ethic – Being on-time, following directions, available for overtime, shift bid flexibility
• Personal Computer – Must have and use a desktop or laptop with the latest version of Windows or macOS operating system, 16 GB of RAM and, 2.5 GHZ processing speed.  
  • Chromebooks, iPad, tablets and other mobile devices will NOT work with the systems required for a remote employee.
  • Must be willing to allow GCS to load free anti-virus software on your personal computer.
• Remote Environment - must have a designated area, free of distractions and background noise to perform your duties as a remote employee.
• GCS provides a headset for you to use and cybersecurity during your paid training period.