Logo for Global Contact Services (GCS)

Recruiting & Interviewing

Global Contact Services (GCS)

Role overview

Qualifications

  • Problem-solving skills
  • Effective communication skills
  • Dependability
  • Proficiency in Microsoft Office (Excel, Outlook, PowerPoint)

Responsibilities

  • Screening/sourcing candidates for various positions
  • Assist in the New Hire On-boarding Process
  • Conducting interviews and sorting through applicants to fill open positions
  • Provide analytical and well documented recruiting reports to the rest of the team

Key facts

Hard skills

Other skills

  • Communication
  • Analytical Skills
  • Microsoft Office
  • Problem Solving
  • Reliability
  • Client Confidentiality
  • Teamwork

About the company

Global Contact Services (GCS) logo

Global Contact Services (GCS)

  • Outsourcing & BPO
  • 501–1,000
We are customer service experts. Consider GCS when you need outsourced contract center support. We can staff and manage your internal center, operate a dedicated site for you or manage your program in a blended or shared center. GCS is not your ordinary outsource provider or BPO. Our niche is customer service process in a call center environment. We meet any technology requirements and exceed CSAT expectations. Our friendly and professional CSRs are eager to help clients satisfy customers on every single transaction and conversation. We deliver quality service to your customers while bringing value and sanity to the client relationship. Why GCS? • Highest Customer Satisfaction scores in history for a NY-based client! • Benchmark Portal’s #1 Large Contact Center in North America • Proprietary Soft Skills Training Certification endorsed by AGCCP and earns SHRM credits • Daily Quality feedback to every associate, every day • Flat, upside down organizational chart for quick response • Growing organization with career paths for any associate • Average, yes average, management tenure is twelve (12) years • Unique Workforce Mindset (WFM) creating call center efficiencies Industries Served: Retail & Consumer, Financial Services, Insurance, Federal & Local Government, Telecommunications & Cable, Hospitality & Transportation, Healthcare For information on how GCS can help your organization, call 704.647.9621 or visit www.gcsagents.com.
See all jobs

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

Essential Duties and Responsibilities

  • Screening / sourcing candidates for various positions
  • Assist in the New Hire On-boarding Process
  • Effective maintenance of Company Records (Personnel Files and Database)
  • First-rate, professional communication with internal and external customers
  • Comfortable conducting remote interviews using Zoom software
  • Assessing applicants' knowledge, skills, and experience to best suit open positions.
  • Conducting interviews and sorting through applicants to fill open positions.
  • Assess applicants’ relevant knowledge, skills, soft skills, experience and aptitudes
  • Monitor and apply HR recruiting best practices
  • Provide analytical and well documented recruiting reports to the rest of the team

Qualifications

  • To effectively perform the job duties, the candidate must be able to demonstrate competencies in problem-solving, communication (clear written and oral), be dependable, adhere to confidentiality standards, follow standard work, and concurrently be proficient in process improvement.
  • Proficient in Microsoft Office (Excel, Outlook, PowerPoint)
  • Excellent communication skills.
  • Some College is preferred.

Physical Requirements

Must be able to move about the work area and have the ability to sit, stand and walk for prolonged periods.

Related jobs

Logo for Ambry Genetics

Clinical Account Executive Hereditary Cancer - Houston, TX

Ambry Genetics · 30+ days ago

Remote from United States, Texas (USA) · Full time

Logo for BlueScope Coated Products

Area Sales Manager

BlueScope Coated Products · 30+ days ago

Remote from Colorado (USA), New Mexico (USA), Oklahoma (USA) · Full time

Logo for AP Media

Open to All Positions

AP Media · 30+ days ago

Remote from New York (USA) · Part time

Logo for Qima

HR Intern（人力资源实习生）

Qima · 30+ days ago

Remote from Asia, East Asia, APAC, China · Internships

Logo for Mous

Senior Hardware/Software Installation Technician

Mous · 30+ days ago

Remote from United States · Full time

See all jobs

Other jobs at Global Contact Services (GCS)