Customer Service Remote Agent Position

Job Description:

Global Contact Services (GCS) is a long-term contractor for NYC Transit Authority (NYCTA).  GCS provides 24/7/365 customer service for the NYCTA “Access-a-Ride” transportation program.

Currently, GCS is hiring Full-Time or Part-Time positions - both experienced and entry level.

The positions are primarily remote.   Three days of ON-SITE training are required. There may be times when you are required to report to the office.

Positions are available for workers within a 50-mile radius of 3300 Northern Blvd, Long Island City, NY.  This area includes all five boroughs, wider NY and parts of New Jersey. 

Qualifications include:

Great communication - clear speaking, focused listening, note taking, data entry, friendly personality

Work ethic – Being on-time, following directions, available for overtime, shift bid flexibility

Workplace availability – Desktop computer or equivalent, quiet, comfortable space.  GCS provides a headset and log-in information.  Cybersecurity training is required and offered by GCS during paid training.