Role overview

Qualifications

Strong communication skills with clear speaking, attentive listening, note taking, and data entry.
Reliable work ethic with punctuality, ability to follow directions, available for overtime, and shift bid flexibility.
Quiet, dedicated home workspace with a desktop computer or equivalent; headset provided by the employer.
Cybersecurity awareness and willingness to complete cybersecurity training during paid training.

Responsibilities

Provide 24/7/365 customer service support for NYC Transit Authority's Access-a-Ride program.
Interact with customers via phone and other channels, document interactions, take notes, and perform data entry.
Complete three days of on-site training and be available to report to the office as required.
Adhere to security policies and participate in cybersecurity training; maintain confidentiality.

Key facts

Remote from: New York (USA)
Full time
Customer Service Representative (B2B)
English

Hard skills

Data Entry Computer Security Notetaking

Other skills

Active Listening
Customer Service
Verbal Communication Skills
Following Directions
Punctuality
Computer Literacy
Friendliness
Strong Work Ethic

About the company

Global Contact Services (GCS)

Customer Experience & Contact Centers

We are customer service experts. Consider GCS when you need outsourced contract center support. We can staff and manage your internal center, operate a dedicated site for you or manage your program in a blended or shared center. GCS is not your ordinary outsource provider or BPO. Our niche is customer service process in a call center environment. We meet any technology requirements and exceed CSAT expectations. Our friendly and professional CSRs are eager to help clients satisfy customers on every single transaction and conversation. We deliver quality service to your customers while bringing value and sanity to the client relationship. Why GCS? • Highest Customer Satisfaction scores in history for a NY-based client! • Benchmark Portal’s #1 Large Contact Center in North America • Proprietary Soft Skills Training Certification endorsed by AGCCP and earns SHRM credits • Daily Quality feedback to every associate, every day • Flat, upside down organizational chart for quick response • Growing organization with career paths for any associate • Average, yes average, management tenure is twelve (12) years • Unique Workforce Mindset (WFM) creating call center efficiencies Industries Served: Retail & Consumer, Financial Services, Insurance, Federal & Local Government, Telecommunications & Cable, Hospitality & Transportation, Healthcare For information on how GCS can help your organization, call 704.647.9621 or visit www.gcsagents.com.

Company details

IndustryCustomer Experience & Contact Centers

Company size501 - 1000

Links

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Job description

Global Contact Services is currently looking for Full-Time and Part-Time Associates

Job Description:

Global Contact Services (GCS) is a long-term contractor for NYC Transit Authority (NYCTA). GCS provides 24/7/365 customer service for the NYCTA “Access-a-Ride” transportation program.

Currently, GCS is hiring Full-Time or Part-Time positions - both experienced and entry level.

The positions are primarily remote. Three days of ON-SITE training are required. There may be times when you are required to report to the office.

Positions are available for workers within a 50-mile radius of 3300 Northern Blvd, Long Island City, NY. This area includes all five boroughs, wider NY and parts of New Jersey.

Qualifications include:

Great communication - clear speaking, focused listening, note taking, data entry, friendly personality

Work ethic – Being on-time, following directions, available for overtime, shift bid flexibility

Workplace availability – Desktop computer or equivalent, quiet, comfortable space. GCS provides a headset and log-in information. Cybersecurity training is required and offered by GCS during paid training.

Paid Training classes are being filled now. Apply today.