Customer Support Specialist

• Today

inDrive

Role overview

Summary

The Customer Support Specialist role focuses on addressing customer inquiries and resolving issues efficiently. You will interact with customers through various channels and maintain accurate records of these interactions, contributing to overall customer satisfaction.

Qualifications

Excellent oral and written communication skills for both English and French languages.
Ability to conduct dialogue politely and professionally.
Attention to detail and accuracy in documentation.
Proficiency in PC and basic office programs.
Skills in working with CRM systems and other specialized software.

Responsibilities

Respond to phone calls, emails, and chat messages.
Quickly and efficiently resolve customer issues.
Process returns, exchanges, and customer complaints.
Keep records of each interaction with customers.

Key facts

Remote from: Tunisia, Africa, Northern Africa, EMEA
Full time
Customer Support Specialist
English, French

Hard skills

Other skills

Communication
Detail Oriented
Professionalism

About the company

inDrive

EVs, Autonomy & Mobility Services
1,001–5,000

inDrive is a global IT and transportation platform inDrive is one of the world’s fastest growing online ride-hailing services. Its services are available in over 700 cities in 47 countries throughout the world. The Company’s app has been downloaded over 150 million times. inDrive offers other services, including intercity transportation, freight and cargo services, as well as delivery services in different markets of operations. inDrive is based in Mountain View, California, and operates regional hubs in the Americas, Asia, the Middle East, Africa and the countries of the CIS, and employs over 2,000 people. In early 2021, inDrive achieved unicorn status after closing a $140m investment round with Insight Partners, General Catalyst, and Bond Capital, which valued the company at $1.23 billion. For more information visit www.inDrive.com

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Job description

To be added
Key Responsibilities

Responding to phone calls, emails, and chat messages.
Quickly and efficiently resolving customer issues.
Processing returns, exchanges, and customer complaints.
Keeping records of each interaction with customers.
Updating customer information in the CRM system.
Collecting and forwarding customer feedback to relevant departments.
Informing customers about the status of their inquiries.

Skills, Knowledge and Expertise

Excellent oral and written communication skills for both English and French languages.
Ability to conduct dialogue politely and professionally.
Ability to work with large volumes of information.
Attention to detail and accuracy in documentation.
Proficiency in PC and basic office programs.
Skills in working with CRM systems and other specialized software.