Customer Support Representative (Dispatch Commercial & Industrial)

Remote Employee BPO has a great opportunity for you!

Role: Customer Support Representative (Dispatch Commercial & Industrial)

Salary: Competitive Basic Salary

Benefits: HMO plus 2 Free Dependents, P1,500 Rice Allowance, Night Differential.

Work setup: Work from home 

Shift schedule: 5-day work week, rotating and GY shifts, Philippine time

Summary:

As the BPO dispatch agent, you are responsible for answering day-to-day scheduling and dispatching work crews or equipment to appropriate locations according to predetermined schedules, customer requests, or immediate needs.

Responsibilities

• Relaying information such as work orders or other messages to and from work crews, field inspectors, supervisors, or emergency personnel
• Speaking with supervisors or customers to resolve problems and requests for services or equipment
• Preparing daily work such as schedules
• Preparing work orders for crew or receiving work orders from work crews
• Work with external clients to ensure continuity of support exceeds service level standards. Resolve customer escalations
• Comprehensive knowledge of call center metrics and drivers
• Subject matter expert on call center processes, procedures, and systems
• Being in charge of communications within company assigned territories
• Provide proactive solutions to contribute to the smooth running of the call center
• Facilitate and participate in team meetings
• Promote an environment of continued improvement and best practices
• Additional tasks and/or projects assigned by management

Qualifications

• Proficiency with various Windows programs, including Microsoft Word, Excel, PowerPoint, and Outlook or Google equivalents
• Experience with the Salesforce is highly preferred
• Excellent oral and written communication skills
• Strong organizational and interpersonal skills
• Schedule flexibility
• Effective time management and driven to meet deadlines
• Analytical and problem-solving skills
• Ability to function in a fast-paced and agile environment
• Dependability regarding completion of assignments and attendance
• Set the example for best practices