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Customer Support Representative (6-Month Contract) – Remote | Dayshift

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Role overview

Qualifications

  • Bachelor’s degree in Business Administration or a relevant discipline
  • At least 1 year of experience in a Customer Support, Customer Service, Helpdesk, or Technical Support role
  • Excellent written English skills with a professional tone
  • Proven ability to quickly learn new digital platforms and CRM systems

Responsibilities

  • Manage and resolve incoming support tickets via HubSpot CRM within a 1-business-day turnaround time
  • Proactively investigate and troubleshoot complex technical platform inquiries
  • Educate clients on platform self-service tools and features
  • Collaborate closely with team members and cross-functional technical teams

Key facts

  • Remote from: Philippines, Asia, APAC
  • Fixed term
  • Junior (1-2 years)
  • Customer Support Representative
  • English

Hard skills

Other skills

  • Troubleshooting (Problem Solving)
  • Communication
  • Problem Solving

About the company

Search logo

Search

Staffing & Recruiting

Search is one of the UK’s leading multi-discipline recruitment agencies, covering more than 15 different specialisms and operating from 14 offices nationwide. With over 35 years’ recruitment experience, we’ve built trusted relationships with over 6,000 clients and have expert knowledge in a range of markets. We have an extended candidate database of over 320,000 professionals, with an average of 4,900 job seekers registering with us each month and a successful hiring rate of 80%. Through our partnership approach, flexible delivery and ability to adapt to changing market conditions we match the right candidates with the right employers. It’s why people return to us time and time again – so you can trust us to get it right. We recruit for more than 15 distinct specialisms across the UK: Accountancy & Finance Business Support Call & Contact Centre Construction & Property Driving Energy Engineering & Manufacturing Financial Services Health & Social Care Hospitality Industrial Legal Logistics Marketing Nursing PA/EA Sales Social Work Many of our consultants have worked in the industry they recruit for, so they have unique insight into market conditions, business needs and employment expectations. They understand what employers are looking for and what skills make candidates stand out. Our success is built on trust, expert guidance and realistic targets. That’s why thousands of clients and candidates every year have us as their recruitment agency of choice. • Aberdeen: 01224 611 100 • Birmingham: 0121 726 6011 • Brighton: 01273 855 000 • Bury: 0161 835 8600 • Crawley: 01293 848 100 • Dundee: 01382 305 400 • Edinburgh – The Gyle: 0131 718 8000 • Edinburgh – West End • Glasgow: 0141 272 7777 • Leeds: 0113 308 8000 • Liverpool: 0151 229 5555 • London: 020 3958 7203 • Manchester: 0161 835 8600 • Newcastle: 0191 300 3300 • Sheffield: 0114 349 2100

Company details

Company typeSME
IndustryStaffing & Recruiting
Company size501 - 1000

Links

Website LinkedIn See all jobs

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Job description

Description

Position at FiltaGlobal Philippines Inc. Location: Work From Home - Greater Metro Manila Schedule: Monday to Friday, 5:00 AM - 2:00 PM PHT

About the Company Our client is a leading digital and media platform experiencing rapid business growth. They are dedicated to delivering high-quality, seamless platform experiences and building strong, value-driven relationships with their users. With a supportive, fast-paced, and inclusive company culture, they empower team members through trust, autonomy, and continuous professional development. They are now looking for a Customer Support Representative to join their growing team. Why You’ll Love Working With Us
  • Government-mandated benefits.

  • Work-From-Home or Work-On-Site Option.

  • Welcome Gift Packs.

 What You’ll Be Doing Reporting directly to a New Zealand-based Operations Lead, you will serve as a key customer advocate within the Customer Support team to deliver exceptional service and resolve platform inquiries. Your responsibilities will include: 

  • Manage and resolve incoming support tickets via HubSpot CRM/ticketing system within a 1-business-day turnaround time.

  • Proactively investigate and troubleshoot complex technical platform inquiries, interpreting client needs with an investigative mindset before escalation.

  • Educate clients on platform self-service tools and features to drive user efficiency and reduce repetitive inquiries.

  • Maintain strong operational performance standards, managing a concurrent workload of 8 or fewer open tickets and performing daily quality checks.

  • Identify inquiry trends and propose 1 to 2 process improvement ideas monthly to enhance team documentation and operational efficiency.

  • Collaborate closely with team members and cross-functional technical teams to share audience insights and escalate unresolved issues when necessary.

 What You’ll Bring

  • Bachelor’s degree in Business Administration or a relevant discipline.

  • At least 1 year of experience in a Customer Support, Customer Service, Helpdesk, or Technical Support role.

  • Excellent written English skills with strict attention to grammar, spelling, clarity, and a professional tone.

  • Proven ability to quickly learn new digital platforms, CRM systems, and ticketing software.

  • An investigative mindset, strong problem-solving skills, and the ability to thrive independently in a fast-paced environment.

Bonus Points For: 

  • Hands-on experience using HubSpot ticketing software or similar CRM tools.

 Ready to Apply? We’re excited to meet you. Click Apply, upload your CV, and complete our brief questionnaire.Want to fast-track your application? Connect with Gizelle on LinkedIn.

Important: This role is open to PH citizens only. Applications must be submitted in English.

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Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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