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Key Account Manager Telecom

Role overview

Responsibilities

  • Drive profitable growth as the key commercial lead within a regional, cross-functional account team.
  • Develop and execute the short-, mid-, and long-term Key Account strategy aligned with business and sustainability priorities.
  • Build deep and broad customer relationships across engineering, procurement, operations, and executive management.
  • Translate customer strategy and technology priorities into joint innovation roadmaps and a strong project pipeline.
  • Drive new opportunities from early specification and qualification through customer approval, commercialization, and revenue.
  • Lead annual sales planning, forecasting, and long-term growth plans, including revenue and profitability targets.
  • Optimize account sales mix to accelerate growth and improve margins.
  • Provide clear direction, priorities, and accountability across cross-functional and regional account teams.
  • Lead regular internal Key Account reviews and present strategic plans to executive stakeholders.
  • Negotiate and secure strategic commercial agreements and long-term customer partnerships.
  • Advocate for account priorities in product development, innovation, supply, and investment decisions.
  • Lead resolution of critical account issues, including supply disruptions, commercial challenges, and cross-regional conflicts.
  • Own overall account performance, customer satisfaction, and execution of the strategic account plan.

Hard skills

Other skills

  • Negotiation
  • Strategic Planning
  • Collaboration
  • Communication

About the company

Henkel logo

Henkel

  • XLarge
  • 10,001+
Henkel operates worldwide with leading innovations, brands and technologies in two business areas: Adhesive Technologies and Consumer Brands. Founded in 1876, Henkel looks back on more than 145 years of success. The company holds leading positions with its two business units in both industrial and consumer businesses thanks to strong brands, innovations and technologies such as Persil, Schwarzkopf and Loctite. Henkel, headquartered in Düsseldorf / Germany, counts among the most internationally aligned German-based companies in the global marketplace. Our company purpose expresses what unites us all at Henkel: Pioneers at heart for the good of generations. We are a diverse team of around 48,000 colleagues worldwide, striving to enrich and improve life every day through our products, services, and solutions. Our Purpose is built from our roots and carries a long-standing legacy of innovation, responsibility, and sustainability into the future. Our shared values and Leadership Commitments guide our decisions and actions every day. Imprint: http://www.henkel.com/imprint Data Privacy: https://www.henkel.com/data-protection-statement-social-media

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Job description

About this Position

At Henkel, you’ll be part of an organization that’s shaping the future through innovation, sustainability and collaboration. With our trusted brands like Persil®, ‘all®, Loctite®, Snuggle®, and Schwarzkopf® and our cutting-edge technologies, you’ll have countless opportunities to explore new paths and grow.

This position is with our Adhesive Technologies business unit – where we empower our people to transform industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings.

Dare to learn new skills, advance in your career and make an impact at Henkel. 

What you´ll do

  • Drive profitable growth as the key commercial lead within a regional, cross-functional account team.
  • Develop and execute the short-, mid-, and long-term Key Account strategy aligned with business and sustainability priorities.
  • Build deep and broad customer relationships across engineering, procurement, operations, and executive management.
  • Translate customer strategy and technology priorities into joint innovation roadmaps and a strong project pipeline.
  • Drive new opportunities from early specification and qualification through customer approval, commercialization, and revenue.
  • Lead annual sales planning, forecasting, and long-term growth plans, including revenue and profitability targets.
  • Optimize account sales mix to accelerate growth and improve margins.
  • Provide clear direction, priorities, and accountability across cross-functional and regional account teams.
  • Lead regular internal Key Account reviews and present strategic plans to executive stakeholders.
  • Negotiate and secure strategic commercial agreements and long-term customer partnerships.
  • Advocate for account priorities in product development, innovation, supply, and investment decisions.
  • Lead resolution of critical account issues, including supply disruptions, commercial challenges, and cross-regional conflicts.
  • Own overall account performance, customer satisfaction, and execution of the strategic account plan.

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