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Portuguese Customer Support Agent (Remote - Greece)

CB Talents Academy

Role overview

Qualifications

  • Native or C1 Portuguese
  • B2 English
  • Excellent written communication
  • Strong soft skills

Responsibilities

  • Basic troubleshooting for users
  • Opening and escalating tickets to Tier 2
  • Working in CRM tools (Siebel, ServiceNow)

Key facts

Hard skills

Other skills

  • Troubleshooting (Problem Solving)
  • Customer Service
  • Communication
  • Fine Motor Skills

About the company

CB Talents Academy logo

CB Talents Academy

Bootcamps & Skills Academies

CB Talents Academy seek to establish the link between the knowledge acquired and the labor market. Our Academy provides both the knowledge and skills needed to succeed national and internationally, while giving our students the necessary means to achieve their professional goals nevertheless encouraging them to raise the bar and to rely on anyone but themselves in an extremely volatile and complex market. We work hard to improve the world of work. Our ambition is to contribute to solve the skills shortage challenge through consistently facilitating employment transitions in increasingly volatile and complex labor markets. With this in mind, we provide training for young students on how to operate in a wide number of programs and/or IT sectors, from Java to Ruby on Rails. In order to do so, we have partnered with some of the best companies in the world who are willing to teach you, therefore making you more and more appealing to every IT company in the world. All of this makes CB Talents Academy a pioneer in solving a global skills shortage, helping students to quickly understand IT trends, improving their career prospects. If you are looking for the perfect launching ramp to boost your career, CB Talents Academy has got your back ! If you feel you should benefit from our expertise, contact us !

Company details

IndustryBootcamps & Skills Academies
Company size2 - 10

Links

Website LinkedIn See all jobs

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Job description

Remote from any city in Greece | €1,045.72 gross/month × 14 salaries | We cover your move

Want to live in Greece without taking a leap into the unknown? We'll fly you there, put you up in a hotel, help you find a home, and pay you to learn the job.

What you get

  • 14 salaries per year: €1,045.72 gross/month
  • Performance bonus of up to 10% of your gross salary
  • Pay rises: €1,100 gross/month after 12 months, €1,150 after 3 years
  • Paid training, plus a 2-week nesting period for a smooth start

Relocation support

  • One flight from anywhere within the EU to Greece
  • Two weeks of hotel accommodation on arrival
  • Free help finding housing in Greece

Your Greece, your choice

Work remotely from any city in Greece: Athens, Thessaloniki, an island town, or wherever feels like home.

The role

You'll be a first-line (Tier 1) B2B Customer Expert for a global printer and imaging brand, helping business customers by phone and email:

  • Basic troubleshooting for users
  • Opening and escalating tickets to Tier 2
  • Working in CRM tools (Siebel, ServiceNow)

You'll join a global team, with a structured learning curve to full independence within about 6 months.

What we're looking for

  • Native or C1 Portuguese
  • B2 English
  • Excellent written communication and solid PC skills
  • Strong soft skills
  • Customer support experience is a plus, but not required
  • EU candidates only

Quick facts

  • Monday to Friday, within a 09:00–20:00 operating window
  • Initial 8-month contract, with potential for extension

Ready to start your Greek chapter? Apply now.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
Unlocked after you apply
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