Program Manager

Project Manager - Telecommunications

Required Qualifications

• Bachelor's Degree in Engineering, Telecommunications, or related field (or equivalent industry experience).
• 5+ years of customer-facing project management experience, preferably within telecommunications, networking, or technology environments.
• Excellent verbal and written communication skills.
• Fluent in both English and Spanish (required).
• Portuguese language skills are highly desirable.

Preferred Certifications

• Project Management Professional (PMP) - PMI
• ITIL Foundation Certification (v3 or higher)
• Cisco Certified Network Associate (CCNA)
• Cisco Certified Network Professional (CCNP)
• Cisco Certified Internetwork Professional (CCIP)

Key Responsibilities

Program Assessment & Planning

• Review project objectives, customer requirements, and implementation scope.
• Identify key stakeholders and required organizational support.
• Analyze technical requirements and project dependencies.
• Anticipate potential implementation challenges and develop effective mitigation strategies.

Project Development

• Gather and communicate customer requirements across internal teams.
• Establish project goals, deliverables, and expectations with all stakeholders.
• Create project schedules, milestones, and delivery timelines.
• Ensure proactive and consistent customer communication throughout the project lifecycle.

Project Execution

• Act as the primary point of contact for customers.
• Lead cross-functional implementation teams.
• Manage configuration control and change management processes.
• Identify, assess, and mitigate project risks.

Project Monitoring & Reporting

• Track project progress, deliverables, and team performance.
• Ensure accurate documentation and timely completion of project tasks.
• Maintain project records, status reports, meeting minutes, and scope documentation.
• Collaborate with Pre-Sales, Finance, Product, Provisioning, and Operations teams to improve processes and customer outcomes.

Customer & Stakeholder Management

• Manage customer expectations and resolve project-related issues.
• Address schedule changes, escalations, and project deviations.
• Effectively navigate high-pressure situations involving customers and internal stakeholders.

Solution Implementation

• Coordinate implementation activities across multiple countries and teams.
• Define and allocate resources required for successful deployment.
• Facilitate collaboration between technical teams and business stakeholders.
• Participate in testing sessions, implementation calls, and project meetings.
• Support customer schedules across Latin America as required.

Documentation & Transition

• Maintain comprehensive project documentation and records.
• Prepare implementation reports and executive-level project summaries.
• Ensure a smooth transition of completed projects to operations and maintenance teams.
• Meet tight delivery deadlines while maintaining high documentation standards.

What We're Looking For

A highly organized and customer-focused Project Manager with telecommunications experience, strong leadership skills, and the ability to successfully manage complex, multi-country implementations while maintaining exceptional client relationships and project delivery standards.