Program Manager

Note: This role is open only in Brazil and Uruguay. We are not hiring in other LATAM countries.

Role Overview

This is a highly client-facing role. You will operate as a Program Manager for data and AI programs, accountable for both execution and client outcomes. You will be the "one hand to shake" — orchestrating multi-geo phData teams and partners, and ensuring technical delivery translates into measurable business impact.

Core Responsibilities

• Lead complex AI and data programs as the primary point of contact for client sponsors and partners, owning successful delivery and client outcomes.
• Translate client strategy into clear roadmaps and integrated delivery plans, balancing pace, quality, scope, and risk across multi-geo teams.
• Partner closely with technical delivery leads, architects, and engineers to ensure delivery aligns to business goals and measurable value.
• Own engagement financials including budget, burn, margins, forecasting, utilization, and change control; proactively manage risk and variances using delivery metrics.
• Build strong, trust-based relationships with senior client, partner, and technical stakeholders, providing concise status updates and executive-ready storytelling.
• Navigate ambiguity, competing priorities, and difficult trade-offs with calm, data-informed recommendations.
• Manage project risks and customer escalations end-to-end in close partnership with delivery and sales.
• Identify opportunities to expand phData services, including AI and analytics offerings, within existing accounts.
• Provide account health readouts covering financials, project status, AI adoption metrics, and key blockers.
• Help shape a healthy, inclusive delivery culture by coaching Project Managers and consultants, and contributing to the evolution of AI-augmented delivery practices.

Core Requirements

• Proven experience leading client-facing programs and working directly with executive stakeholders, with strong written and verbal communication skills.
• 5+ years of Technical Program / Program Management experience in a consulting or professional services environment, managing timelines, scope, budgets, and resources for data and AI programs.
• Experience running multi-workstream initiatives across data platforms, analytics, cloud, and/or AI/ML, with strong command of Agile/iterative delivery and solid understanding of Waterfall.
• Background in AI, data, and analytics projects, with familiarity across modern data stacks such as Snowflake, AWS/Azure/GCP, modern BI, and ML/LLM platforms, including associated risks and trade-offs.
• Demonstrated ownership of performance across a project portfolio, including billable utilization and management of multiple customers concurrently.
• Proficiency in Jira, Azure DevOps, MS Project, and Excel, along with strong written technical documentation skills.
• Experience leading remote, multi-geo teams.
• Bachelor’s degree in IT or a related technical field.
• PMP and CSM certifications are strongly preferred.