This is a remote position.
Job Summary
RCM Staff BPO is hiring a full-time Patient Accounts Receivable (A/R) Representative to support a medical billing company based in Florida that serves ambulatory surgery center (ASC), dermatology, and urgent care practices.
The representative will manage patient balances from start to finish: posting patient payments, working with the insurance A/R team to confirm what can be billed to the patient, generating statements, following up on outstanding balances, and preparing patient A/R reports. This role requires strong attention to detail, consistent follow-up, a professional phone manner, and experience working with U.S. patient balances and health insurance plans.
Key Responsibilities
* Post patient payments accurately in the practice management system and reconcile them to deposits and receipts
* Work with the insurance A/R team to confirm a balance is valid patient responsibility before it is billed to the patient
* Generate, review, and send patient statements on schedule
* Follow up on outstanding patient balances by phone and email, and set up payment plans according to practice policy
* Prepare and send weekly and monthly reports, including patient aging reports and patient payment reports by date
* Update patient demographics and insurance information when patients report changes
* Document every account action, patient contact, and next step clearly in the system
* Escalate disputes, hardship requests, and accounts that meet collection agency criteria to the supervisor
* Protect patient information and follow HIPAA requirements
Qualifications
* At least 1 year of experience with U.S. healthcare patient A/R, patient payment posting, or patient statements
* Experience generating patient statements and running patient aging and payment reports
* Familiarity with commercial insurance and government health plans, including how deductibles, copays, and coinsurance create patient balances
* Experience reading EOBs and ERAs to confirm patient responsibility
* Strong written and spoken English, with a clear and patient phone manner
* Excellent attention to detail and follow-up skills
* Ability to work independently and manage multiple patient accounts
* Reliable internet connection and a suitable remote workspace
Preferred Qualifications
* Experience using SIS, ModMed, or Experity
* Experience supporting ambulatory surgery center (ASC), dermatology, or urgent care practices
* Familiarity with Florida insurance plans
* Experience handling sensitive balance conversations, such as surprise bills, cosmetic dermatology charges, or high-deductible plans
Schedule
* Full-time position
* Must be available during Eastern Time business hours
* Final schedule will be determined based on practice needs
Work Arrangement
* Remote
* Philippines-based applicants preferred
