Customer Care Advisor - Dutch Speaker (Remote) (starts November)

Location: Athens, Greece
Work Model: Remote
Schedule: 8 hours per day, 5 working days per week

We are recruiting Dutch speakers for a role that mixes everyday support with real problem solving in Athens. Start date: 2 November 2026.

You will adapt your tone to each person, from a short, friendly reply to a longer, step-by-step explanation. You will learn the product quickly, and your knowledge will grow with every case you handle.

Your Responsibilities:

• Confirm each resolution with the customer before closing a case
• Suggest improvements that reduce repeat contacts
• Follow up on open cases so that customers are not left waiting
• Stay calm and courteous with frustrated customers

Requirements:

• Fluent Dutch
• Good English for internal tools and written documentation
• Ability to stay organised when handling several cases at once
• Clear, professional written and spoken communication
• Basic computer skills and confidence with web-based tools
• A quiet workspace and a reliable internet connection for remote work
• Eligible to work in Greece (EU citizenship, a valid work permit, or a refugee protection certificate)

If this sounds like the right role for you, apply below and ask anything you need to know along the way.