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カスタマーサービスエージェント - 日本語話者向け

Savior Artigos Texteis Lda

Role overview

Qualifications

  • Fluent in Japanese
  • Good English skills for internal tools and documentation
  • Ability to handle multiple cases simultaneously while staying organized
  • Ability to work in a shift pattern set by the team

Responsibilities

  • Maintain accurate and up-to-date case records
  • Propose solutions to reduce repeated inquiries
  • Follow up on pending cases to avoid keeping customers waiting
  • Respond politely and accurately to inquiries about billing and accounts

Key facts

Hard skills

Other skills

  • Customer Service
  • Problem Solving
  • Detail Oriented
  • Time Management
  • Teamwork
  • Multitasking
  • Organizational Skills

About the company

Savior Artigos Texteis Lda logo

Savior Artigos Texteis Lda

Textiles Manufacturing

Savior was founded in 1986 and already has extensive experience in the textile sector. With the global market as our main target, our activity stands out, above all, for its strong commitment to quality, diversity and rigor. We aim to offer the best service and fully satisfy the customer. Our portfolio consists of a wide range of clothing products in the most varied aspects, ensuring that we are always at the forefront of market trends. Completely adapted to today's needs, we look to the future with maximum responsibility, competitiveness and innovation, without ever leaving aside social and environmental issues. With the greatest dedication and objectivity, we believe we are on the right path to becoming the ideal partner in the textile sector.

Company details

Company typeStartup
IndustryTextiles Manufacturing
Company size11 - 50

Links

Website LinkedIn See all jobs

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Job description

勤務地： アテネ, ギリシャ
勤務形態：リモート
勤務時間：1日8時間、週5日勤務

アテネ で、明確な回答と公正で迅速な解決で知られる日本語話者のチームに加わりませんか。 開始日：10 11月 2026

一日の大半は、お客様の話を聞き、課題を理解し、次の手順を説明することに費やされます。 チームではヒントや対応方法を頻繁に共有しているため、難しい案件を一人で抱えることはありません。

主な業務：

  • 案件記録を正確かつ最新の状態に保つこと
  • 繰り返しのお問い合わせを減らす改善策を提案すること
  • 未完了の案件をフォローし、お客様をお待たせしないこと
  • 請求およびアカウントに関するお問い合わせを、丁寧かつ正確に対応すること

応募要件：

  • 日本語が流暢な方
  • 社内ツールおよび文書作成のための良好な英語力
  • お客様対応の経験があれば歓迎しますが、必須ではありません
  • チームで定められたシフトパターンに対応できること
  • 複数の案件を同時に扱っても整理された状態を保てること
  • リモートワークに適した静かな作業環境と安定したインターネット環境
  • ギリシャ で就労可能な方（EU市民権、有効な就労許可、または難民保護証明書をお持ちの方）

このページから応募いただくと、最初の面談で詳細をすべてご説明します。

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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