Logo for Savior Artigos Texteis Lda

Customer Care Agent with Italian and English – Streaming and Entertainment (7)

Savior Artigos Texteis Lda

Role overview

Qualifications

  • Native or near-native Italian
  • Good English
  • Able to stay organised when several things happen at the same time
  • Reliable attendance and willingness to work shifts

Responsibilities

  • Explain products, orders and policies in plain words
  • Sort out complaints calmly and leave the customer feeling heard
  • Hand complex cases to the right internal team with the full story attached
  • Answer incoming customer contacts and see each one through to a clear outcome

Key facts

Hard skills

Other skills

  • Problem Solving
  • Organizational Skills
  • Communication
  • Calmness Under Pressure

About the company

Savior Artigos Texteis Lda logo

Savior Artigos Texteis Lda

Textiles Manufacturing

Savior was founded in 1986 and already has extensive experience in the textile sector. With the global market as our main target, our activity stands out, above all, for its strong commitment to quality, diversity and rigor. We aim to offer the best service and fully satisfy the customer. Our portfolio consists of a wide range of clothing products in the most varied aspects, ensuring that we are always at the forefront of market trends. Completely adapted to today's needs, we look to the future with maximum responsibility, competitiveness and innovation, without ever leaving aside social and environmental issues. With the greatest dedication and objectivity, we believe we are on the right path to becoming the ideal partner in the textile sector.

Company details

Company typeStartup
IndustryTextiles Manufacturing
Company size11 - 50

Links

Website LinkedIn See all jobs

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Job description

Expect varied contacts and the satisfaction of fixing things for real people.

We are recruiting 7 Italian speakers for customer support positions based in Portugal, remote, with training included.

You will support subscribers of streaming and entertainment services.

Who we want to meet

  • Native or near-native Italian, plus good English
  • Able to stay organised when several things happen at the same time
  • Reliable attendance and a willingness to work the shifts described
  • Quick to learn new tools and processes

Your day-to-day

  • Explain products, orders and policies in plain words
  • Sort out complaints calmly and leave the customer feeling heard
  • Hand complex cases to the right internal team with the full story attached
  • Answer incoming customer contacts and see each one through to a clear outcome

Location: Lisbon, Portugal
Work model: Remote
Hours: full-time, shift-based; the exact schedule is confirmed per project
Start dates: 22 October
Relocation: Support available

Send your application here. If your profile fits, we will contact you to arrange a short interview.

Italian speakers are also being hired in Greece. Everyone is welcome to apply; we hire on skills and motivation.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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