Dutch Customer Service Advisor for an Online Retailer – 8 Openings

• Location: Lisbon, Portugal
• Work model: Remote
• Hours: full-time, shift-based; the exact schedule is confirmed per project
• Start dates: 19 October

From 19 October onwards, 8 Dutch-speaking customer support specialists are needed in Portugal. The work is remote.

The team supports shoppers of a large online retailer, from order questions to returns. Day to day you will listen, find the answer and make sure nobody is left waiting.

What you will do: answer incoming customer contacts and see each one through to a clear outcome; record every interaction accurately so colleagues can pick up where you left off; work toward quality and response-time goals set for the team.

What we are looking for: native or near-native Dutch, plus good English; quick to learn new tools and processes; a calm, patient approach when conversations get tough.

• Relocation: Not offered; please apply if you already live in Portugal

Dutch speakers are also being hired in Greece. A training period at the start covers the product, the tools and the processes.

Applying takes a minute: use the Apply button and our team will review your profile. We welcome applicants of every background, age and gender.