IMPROVEMENT MANAGER

MAKE A DIFFERENCE AT OCHIN

OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, delivering the clinical insights and tailored technologies needed to expand patient access, strengthen care teams, and improve the health of rural and medically underserved communities.

We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our vision of good health and well-being for everyone. 

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture rooted in our values.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,200 skilled professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees’ entire well-being by fostering a healthy work-life balance and opportunity for professional advancement. We are curious, collaborative learners who strive to live our values every day. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team. 

Position Overview:

The Improvement Manager is responsible for supporting the strategic direction and performance improvement initiatives of the organization. This role works cross-functionally with subject matter experts and leadership to optimize operational processes and policies, identifying areas that drive alignment with business goals and enable the achievement of performance improvement objectives.  

Essential Functions:

• Strategic Planning & Alignment: Leads cross-functional planning and ensures alignment with OCHIN’s strategic goals through optimized tools, dashboards, and annual planning processes. 
• Process & Performance Improvement: Drives continuous improvement initiatives, supports workstreams, and applies best practices to enhance operational efficiency and strategic execution. 
• Data & Insight Management: Manages strategic dashboards, analyzes data to inform decisions, and translates into actionable recommendations. 
• Stakeholder & Member Engagement: Aligns member-facing initiatives and campaigns with business strategy, ensuring consistent messaging and strategic impact. 
• Project & Cross-Functional Leadership: Lead and support strategic projects, fosters collaborations across departments, and ensure consistent use of tools and methodologies. 
• Other duties as assigned. 

• Six Sigma, PMP, or other Project Management Certification from an accredited educational institution preferred. 
• Advanced skills in use of MS PowerPoint, Excel, Word and SmartSheet preferred. 
• 5 years of experience in a similar or relevant role preferred. 

Work Location and Travel Requirements

OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home and many of our positions also support our member organizations on-site for new software installations. Nationwide travel is determined based on OCHIN business needs. Please inquire during the interview process about travel requirements for this position. 

Work from home requirements are: 

• Ability to work independently and efficiently from a home office environment 
• High Speed Internet Service 
• It is a requirement that employees work in a distraction free workplace 
• Travel required up to 20% nationally for on-site Go Live support based on business requirements for OCHIN 
• (OR) Travel may be required nationally based on business requirements for OCHIN 

We offer a comprehensive range of benefits. See our website for details: https://ochin.org/careerCOVID-19 Vaccination Requirement 

To keep our colleagues, members, and communities safe, OCHIN requires all employees—including remote employees, contractors, interns, and new hires—to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date. 

Equal Opportunity Statement

OCHIN is proud to be an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills for the benefit of our staff, our mission, and the communities we serve. 

As an Equal Opportunity and Affirmative Action employer, OCHIN, Inc. does not discriminate on the basis of race, ethnicity, sex, gender identity, sexual orientation, religion, marital or civil union status, age, disability status, veteran status, or any other protected characteristics. All aspects of employment are based on merit, performance, and business needs. 

Base Pay Overview

OCHIN uses broadened pay ranges to support equitable and market-aligned compensation practices. Pay information by position level is listed below. The final offer will be based on a variety of factors, including relevant skills, certifications, education, experience, training, responsibilities, internal equity, and market data. 

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