Global AP Operations & Process Manager

In the GFiber Finance Operations team, you will operate in a dynamic environment where you will take ownership of processes, optimizing them and addressing challenges within our business operations. 

This team is responsible for key functions such as Procure to Pay, Travel and Expenses, Order to Cash, and Revenue Assurance. You demonstrate exceptional performance in enhancing operational efficiency and scalability while possessing a thorough understanding of business processes and their underlying systems. Your attention to detail ensures the quality of our operations, and you proactively work to mitigate operational risks. You will collaborate with our outsourcing partners, suppliers, and cross-functional teams, including Google Procurement, Accounting, and all functional buyers within GFiber.

1. Strategic AP Centralization & Vertical Governance

• Lead the end-to-end centralization and stabilization of diverse corporate verticals into the core P2P framework.
• Navigate organizational ambiguity to design, map, and implement unified, standardized ingestion and payment workflows across newly absorbed business lines.
• Act as the primary internal consultant and business partner to cross-functional leadership, aligning decentralized departmental needs with corporate financial controls.

2. Payment Operations & Card Management

• Oversee comprehensive global Accounts Payable and payment operations, establishing best-in-class metrics for accuracy, cycle time, and vendor satisfaction.
• Take ultimate ownership of advanced payment exceptions, identifying root causes of bank, settlement, or technical integration failures and implementing definitive solutions.
• Manage the corporate virtual card process to maximize rebate captures, tighten financial security, and optimize working capital deployment.

3. System Ownership, Defect Resolution & AI Innovation

• Serve as the functional business owner for our core P2P systems, driving the transition, optimization, of our unified SAP & CoupaP2P ecosystem.
• Proactively drive system enhancements and critical software defects to resolution; actively partner with IT, Engineering, and software vendors to troubleshoot technical bugs rather than just logging tickets.
• Evaluate, pioneer, and leverage AI capabilities—including automated invoice ingestion, smart matching engines, and intelligent fraud detection—to scale operations horizontally without expanding human overhead.

4. Process Improvement & Continuous Optimization

• Cultivate a culture of continuous process improvement, continuously evaluating existing workflows to strip out waste, automate repetitive tasks, and design lean operational playbooks.
• Establish, monitor, and report on advanced operational KPIs, scaling the department from a reactive queue-management team to a proactive model of operational excellence.

• Bachelor’s degree in Finance, a related field, or equivalent practical experience.
• 7 years of comprehensive, progressive experience in Procure-to-Pay (P2P), Accounts Payable management, or Financial Operations.
• 7 years of experience utilizing, configuring and implementing SAP is required.
• 5 years of experience managing Accounts Payable (AP) operations and offshore vendor relationships to ensure efficient, accurate processing and service delivery.

• 7 years of experience configuring, implementing, and optimizing Coupa Procure-to-Pay systems to drive overall workflow efficiency.
• Demonstrates a high degree of autonomy, setting strategic priorities, executing complex projects, and driving cross-functional alignment without direct oversight.
• Proven ability to navigate fluid environments by taking unstructured or broken processes and building scalable, compliant operational frameworks.
• Leverages modern technologies like AI, automation, and OCR to identify technical system enhancements, resolve software defects, and streamline financial workflows.
• Combines exceptional attention to detail and strong interpersonal skills with a proven track record of managing competing priorities and resolving complex challenges.