Role overview

Qualifications

Educated to degree level
4 years progressive experience
Experience in process improvement projects and/or business transformation
Experience in a Law or similar professional environment is HIGHLY desirable

Responsibilities

Drive Process Quality elements of a large business transformation programme
Help stakeholders define the scope of their processes
Facilitate workshops to process map current and future state processes
Conduct voice of the customer interviews and surveys

Key facts

Remote from: United Kingdom
Freelance
Senior (5-10 years)
Process Improvement Manager
English

Hard skills

Process Improvement Business Transformation KPI Management Change Management Internal Documentation

Other skills

Governance
Communication
Problem Reporting

About the company

Digital Data Foundation

Data Analytics & Business Intelligence

Finding your talent is our talent.We’re a talent solutions business focused on relationships, not transactions. So our range of services is designed not just to help you fill your roles quickly, but fill them with candidates who’ll enhance your business.We’re highly consultative, collaborative, and we’re proactive when it comes to finding solutions. Creating relationships rather than transactions, Clients rather than Customers.Our niche recruitment offering coupled with an in-depth expert knowledge of our core markets has enabled us to offer a true global recruitment solution.Legal Services and Technology recruitment experts - we’ve got a passion for supporting an industry that’s always thinking ahead, with innovation at its core.Carrying that spirit of innovation into our business – finding new and better ways to help our clients find the best talent at each and every level of their development.We’re people experts, focused on creating relationships between clients and candidates that stand the test of time. We know our industry inside and out, and build successful teams that make a difference - all around the world.

Company details

Company typeStartup

IndustryData Analytics & Business Intelligence

Company size2 - 10

Links

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Job description

Senior Process Improvement Analyst

6 months+ Freelance Contract (or FTC) - Daily Rate

Hybrid Working - London, UK

James Carrera of Digital Data Foundation is sourcing a Senior Process Improvement Analyst to shape legal service delivery within an international law firm as part of a Business Transformation Programme.

Responsibilities

Drive Process & Quality elements of a large business transformation programme at the Firm, including:

helping stakeholders to define the scope of their processes
facilitating workshops to process map current and future state processes to support software requirements gathering and/or training
conducting voice of the customer interviews and surveys
analysing data to baseline performance and determine appropriate KPIs
design and implement governance around process ownership
Work with stakeholders automating elements of processes
Effective stakeholder comms. through meetings, reporting and documentation
Champion the change agenda internally and externally
Support broader project; optimisation of legal service processes, continuous improvement of processes delivered by service delivery centre and contributing to pitches.

Experience

Educated to degree level with 4 years progressive experience;

Process improvement projects and/or business transformation within a large international commercial setting
Demonstrated facilitating workshops often attended by senior people in the organisation and establishing credibility quickly
Managing business improvement projects through to completion
Experience in working within Law or similar professional environment is HIGHLY desirable

For a confidential discussion contact

James Carrera at Digital Data Foundation