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Italian-Speaking Customer Service Agent – Remote (Greece)

CB Talents Academy

Role overview

Qualifications

  • Native-level or C1+ fluency in Italian
  • Solid working English for internal system logging
  • Previous background in customer service or a call center environment
  • Strong PC skills

Responsibilities

  • Handle inbound inquiries via phone for sales, product support, tracking, and warranty claims
  • Assist Italian-speaking customers with tech troubleshooting using modern tools like TechSee video diagnostics
  • Log interactions in English using industry-standard CRM tools like Salesforce
  • Deliver an outstanding, high-touch customer experience every day

Key facts

Hard skills

Other skills

  • Customer Service
  • Communication
  • Physical Flexibility

About the company

CB Talents Academy logo

CB Talents Academy

Bootcamps & Skills Academies

CB Talents Academy seek to establish the link between the knowledge acquired and the labor market. Our Academy provides both the knowledge and skills needed to succeed national and internationally, while giving our students the necessary means to achieve their professional goals nevertheless encouraging them to raise the bar and to rely on anyone but themselves in an extremely volatile and complex market. We work hard to improve the world of work. Our ambition is to contribute to solve the skills shortage challenge through consistently facilitating employment transitions in increasingly volatile and complex labor markets. With this in mind, we provide training for young students on how to operate in a wide number of programs and/or IT sectors, from Java to Ruby on Rails. In order to do so, we have partnered with some of the best companies in the world who are willing to teach you, therefore making you more and more appealing to every IT company in the world. All of this makes CB Talents Academy a pioneer in solving a global skills shortage, helping students to quickly understand IT trends, improving their career prospects. If you are looking for the perfect launching ramp to boost your career, CB Talents Academy has got your back ! If you feel you should benefit from our expertise, contact us !

Company details

IndustryBootcamps & Skills Academies
Company size2 - 10

Links

Website LinkedIn See all jobs

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Job description

Ready to take your career remote with a global technology leader?

We are hiring Italian-Speaking Customer Service Agents to join an innovative team supporting a premium global tech brand. Work flexibly from anywhere in Greece while collaborating with a vibrant team hub based in Athens!

Why You'll Love This Role

  • Competitive Salary: €1,045.72 gross/month base salary, increasing to €1,100.00 at 12 months and €1,150.00at 3 years.
  • Monthly Performance Bonus: Earn up to €150.00 extra per month by hitting targets.
  • 100% Remote Work: Enjoy work-from-home flexibility anywhere in Greece.
  • Relocation Support: Moving to Greece? Full relocation assistance is provided!
  • Paid Training & Nesting: 11 days of comprehensive training plus 2 weeks of hands-on nesting with experienced mentors.
  • Career Growth: 8-month initial contract with strong opportunities for extension and career advancement.

What You'll Do

  • Handle inbound inquiries via phone for sales, product support, tracking, and warranty claims.
  • Assist Italian-speaking customers with tech troubleshooting using modern tools like TechSee video diagnostics.
  • Log interactions in English using industry-standard CRM tools like Salesforce.
  • Deliver an outstanding, high-touch customer experience every day.

What We're Looking For

  • Languages: Native-level or C1+ fluency in Italian, plus solid working English (for internal system logging).
  • Experience: Previous background in customer service or a call center environment.
  • Tech Savvy: Strong PC skills, comfortable navigating multiple browser tabs, virtual desktop environments, and diagnostic tools.
  • Flexibility: Ability to work rotating shifts between 09:00 and 21:00, Monday through Friday (with occasional weekend shifts).

Ready to Apply?

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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