This is a remote position.
The Digital Marketing & Admin Assistant provides administrative, technical, and creative support for a mental health organisation. This role manages client communications, CRM data, invoicing, and digital content, and supports marketing activities, app management, and process documentation.
Key Responsibilities
Client & Stakeholder Support
- Act as the first point of contact via phone, email, chat, social media, video calls, and app channels.
- Explain and promote mental health programs to potential clients.
- Manage bookings, cancellations, and reschedules through Cliniko CRM.
- Provide pre-appointment assistance and ensure client information is accurate and up to date.
Administration & Finance
- Maintain client data in Cliniko, Keap, and internal systems.
- Process invoices, payments, refunds, and account adjustments using Xero and Stripe.
- Coordinate with NDIS, the Department of Communities, and other third-party providers.
- Generate and submit reports for management and relevant agencies.
Digital Marketing & Content
- Create and update communication templates across CRM, email, and SMS platforms.
- Design marketing and visual content using Canva.
- Manage app subscriptions, user access, and upload digital content such as audio, artwork, and thumbnails.
- Support social media, website live chat, and other digital engagement activities.
- Maintain shared drives (Dropbox, OneDrive) for document and media management.
Technical & App Support
- Provide user support for the mental health app via phone, chat, or video.
- Test app functionality, identify issues, and coordinate with developers for resolution.
- Record and create instructional and training videos using Loom.
Process Development
- Maintain and update procedures, manuals, and templates for the Concierge Support Officer role.
- Support the onboarding and training of new team members.
- Manage user accounts, settings, and subscriptions across platforms (Microsoft 365, Zoom, Google Meet, etc.).
Requirements
- Proven experience in digital marketing, social media management, admin or client support.
- Portfolio showcasing examples of digital content, communication templates, or marketing materials is required
- Experience in Microsoft 365, Cliniko (+), Keap CRM, Xero, Stripe (+), Canva, and cloud storage tools.
- Experience in Meta Ads, Google Ads, LinkedIn Ads and TikTok Ads
- Strong written and verbal communication skills.
- Excellent attention to detail and organisational skills.
- Comfortable with technology and quick to learn new systems.
- Ability to work independently and handle confidential information responsibly.
- SEO experience is a plus
Desirable
- Experience supporting digital health, wellness, or service-based platforms.
- Familiarity with NDIS or community service processes.
- Background in marketing coordination or digital communications.
Work Environment & Expectations
While this is a work-from-home position, it is important to note that this is a full-time role—not a freelance or flexible-hour arrangement. You will be expected to work a fixed shift and maintain a high level of professionalism and accountability, just as you would in an office environment.
✅ This role requires:
• Discipline and commitment to set working hours (strict shift times, not flexible)
• Use of time tracking software during work hours
• Active participation in team and client calls with your camera ON
• Consistent availability and responsiveness throughout your shift
• Treating this as a long-term, full-time job—not a side gig or freelance task
⏱ Payroll is processed bi-monthly.
We’re looking for someone who values structure, is dependable, and thrives in a role that provides consistency and clarity. If you’re seeking stability and a team that appreciates reliability, we’d love to hear from you.
Benefits
1. Monthly Salary: Php 35,000
2. Salary will be paid on a bi-monthly basis on the 15th and 30th or 31st of each month
3. You will be paid extra for overtime and Philippines' public holidays
4. Probation: 6 months and after Probation
- 10 days annual leave credits
- 5 days of sick leave
5. HMO offered after 6-months probation
6. Eligible for 13th Month Pay after 30 days
7. Annual salary review
8. Laptop provided after 30 days
9.
Permanent work-from-home role. You will have to use your own internet.
10. SHIFT TIMES: 8:30 AM to 5:30 PM Philippine time, Monday to Friday
Salary: PHP 35,000
