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French-Speaking Customer Support Agent – Remote (Greece / Athens)

CB Talents Academy

Role overview

Qualifications

  • Fluency in French (C1 Level or Native proficiency)
  • B2 Level in English
  • Strong verbal communication skills
  • Prior experience in customer support is preferred

Responsibilities

  • Handle inbound calls and emails regarding technical support and billing inquiries
  • Provide empathetic troubleshooting and problem resolution
  • Identify cross-selling and upselling opportunities
  • Maintain high levels of customer satisfaction and document interactions

Key facts

  • Remote from: Greece
  • Full time
  • Customer Service Agent
  • French, English

Hard skills

Other skills

  • Non-Verbal Communication
  • Computer Literacy
  • Troubleshooting (Problem Solving)
  • Sales
  • Empathy

About the company

CB Talents Academy logo

CB Talents Academy

Bootcamps & Skills Academies

CB Talents Academy seek to establish the link between the knowledge acquired and the labor market. Our Academy provides both the knowledge and skills needed to succeed national and internationally, while giving our students the necessary means to achieve their professional goals nevertheless encouraging them to raise the bar and to rely on anyone but themselves in an extremely volatile and complex market. We work hard to improve the world of work. Our ambition is to contribute to solve the skills shortage challenge through consistently facilitating employment transitions in increasingly volatile and complex labor markets. With this in mind, we provide training for young students on how to operate in a wide number of programs and/or IT sectors, from Java to Ruby on Rails. In order to do so, we have partnered with some of the best companies in the world who are willing to teach you, therefore making you more and more appealing to every IT company in the world. All of this makes CB Talents Academy a pioneer in solving a global skills shortage, helping students to quickly understand IT trends, improving their career prospects. If you are looking for the perfect launching ramp to boost your career, CB Talents Academy has got your back ! If you feel you should benefit from our expertise, contact us !

Company details

IndustryBootcamps & Skills Academies
Company size2 - 10

Links

Website LinkedIn See all jobs

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Job description

Are you fluent in French and looking for an exciting remote career opportunity in sunny Greece? Join Salt, a leading Swiss telecommunications provider, as a French-Speaking Customer Expert! Work comfortably from home anywhere in Greece while enjoying full relocation support, top-tier performance bonuses, and amazing travel perks.

Why You'll Love This Role

  • 100% Remote Work: Work from the comfort of your home anywhere in Greece.
  • Competitive Earning Potential:
    • Starting Base Salary: €1,045.72 gross/month
    • Automatic raises: €1,100/month after Year 1 | €1,150/month after Year 3
    • Monthly Productivity Bonus: Up to €240/month
    • Quarterly Sales Bonus: Up to €900/quarter
  • Incredible Travel Perks: Free return flight ticket home every 6 months of tenure!
  • Full Relocation Support: Seamless transition assistance provided to help you settle in Greece.
  • Paid Training: 1–2 weeks of comprehensive initial training (nesting period) to set you up for guaranteed success.
  • Stable Employment: 12-month initial contract with clear long-term career growth.

What You Will Do

As a Customer Expert, you will be the main point of contact for French-speaking customers, delivering exceptional service across mobile, TV, and fiber-optic internet services:

  • Handle inbound calls and emails regarding technical support, billing inquiries, account management, and service configurations (PIN/PUK, roaming, connectivity).
  • Provide effective, empathetic troubleshooting and problem resolution.
  • Identify cross-selling and upselling opportunities to help customers find the best plans and contract renewals.
  • Maintain high levels of customer satisfaction and accurately document client interactions.

Work Schedule & Hours

  • Schedule: Monday to Friday, with occasional weekend shifts.
  • Shift Window: Rotating shifts between 08:00 and 00:00.

What We Are Looking For

  • Language Skills: C1 Level or Native proficiency in French, plus B2 Level in English (used for internal training and platform support).
  • Skills: Strong verbal communication, computer literacy, and familiarity with mobile or telecommunication services.
  • Experience: Prior experience in customer support, technical support, or sales is highly valued (but not mandatory!).
  • Mindset: Professional, empathetic, customer-oriented, and target-driven.

Ready to Launch Your International Career?

Don't miss out on this opportunity to live in Greece while building a rewarding career with a major Swiss brand!

[ APPLY NOW ] — Take the first step and submit your application today!

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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