Business Configuration Analyst I

From intake to outcomes, CareMetx is dedicated to delivering industry-leading patient access solutions and support services that help patients quickly start and stay on specialty therapy treatments. We provide scalable, efficient digital hub services for pharmaceutical companies and healthcare providers, streamlining workflows with seamless integration for patient enrollment, consent, and prior authorization. Our best-in-class patient support services enhance every step of care, connecting patients, providers, and brands to drive better outcomes and accelerate time-to-therapy.

Job Title: Business Configuration Analyst I

POSITION SUMMARY:

The Business Configuration Analyst I (BCA I) role within the Implementations team supports the configuration and maintenance of CareMetx hub, pharmacy, and adherence platform components. Under the guidance of senior analysts, this role assists in setting up system settings, communication templates, and operational workflows that enable client-specific patient services programs. The BCA I is an entry-level position focused on building foundational skills in platform configuration, system validation, and healthcare hub operations.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Assist in configuring CareMetx platform components to support client-specific program workflows and operational needs, under the guidance of senior analysts.
• Assist in setting up and maintaining operational UI settings, communication templates, queues, and delivery and business rules.
• Execute routine configuration changes to support business-as-usual program updates and enhancements under supervision.
• Participate in program validation activities prior to go-live and accompanying system or configuration changes.
• Support the Solution Architect and Operations Lead by assisting in the translation of workflow and communication requirements into system configurations.
• Assist in troubleshooting configuration or communication issues impacting hub operations, escalating complex issues to senior analysts as needed.
• Participate in continuous improvement of configuration standards and testing practices, actively pursuing BCA II responsibilities, competencies, and skills.
• Assist in monitoring the health of systems enabling program operations and support appropriate corrective actions.
• Produce and maintain configuration documentation, test scripts, and other materials required for program setup and ongoing support.
• Maintain regular and reliable attendance, including being present, on time, and prepared for work as scheduled.
• Other duties as assigned - Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Qualifications

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• Previous experience in system configuration, application administration, or a related technical role preferred.
• Bachelor’s degree in a business-related field, information systems, or technology preferred; equivalent experience considered.
• Exposure to healthcare, patient support, or hub services environments is a plus.

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Basic knowledge of hub, pharmacy, and/or adherence services such as patient enrollment, benefits investigation, prior authorization, or copay assistance.
• Exposure to configuring healthcare, patient support, or CRM platforms, or case management tools preferred.
• Familiarity with operational workflows and communications in healthcare or patient services environments.
• Ability to translate client and patient needs into structured operational and system requirements.
• Experience documenting workflows, business requirements, and system configurations.
• Basic understanding of system configuration, UI setup, or application administration.
• Familiarity with testing methodologies, UAT, or system monitoring processes preferred.
• Strong attention to detail and commitment to documentation accuracy.
• Detail-oriented and quality-focused, with a commitment to accuracy in all configuration work.
• Comfortable working in structured environments with multiple tasks and deadlines.
• Developing problem-solving mindset, able to identify issues and seek guidance to resolve them.
• Collaborative and communicative, works well within technical and operational teams.
• Demonstrates accountability for the accuracy and timeliness of assigned work.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit.
• The employee must occasionally lift and/or move up to 10 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Schedule:

• Must be flexible on schedule and hours.
• Some Travel may be required.

CareMetx considers equivalent combinations of experience and education for most jobs. All candidates who believe they possess equivalent experience and education are encouraged to apply.

At CareMetx we work hard, we believe in what we do, and we want to be a company that does right by our employees. Our niche industry is an integral player in getting specialty products and devices to the patients who need them by managing reimbursements for those products, identifying alternative funding when insurers do not pay, and providing clinical services.

CareMetx is an equal employment opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin.

Artificial Intelligence in Our Recruiting and Employment Process

CareMetx uses artificial intelligence and automated decision-making technology to support parts of our recruiting, hiring, and employment process, including screening applications, scheduling interviews, and evaluating candidate qualifications. These tools support, not replace, human judgment. A qualified member of our team reviews and makes all final hiring and employment decisions.

CareMetx does not develop or use AI tools with the intent to discriminate against applicants or employees on the basis of race, color, religion, sex, age, sexual orientation, national origin, disability, veteran status, or any other protected characteristic.