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Field Service Technician Madrid

Kardex

Role overview

Responsibilities

  • Preventative corrective maintenance of Kardex systems solutions
  • Complete jobs in a timely manner according to set quality standards
  • Customer training (Operator, Health Safety, Maintenance etc.)
  • Generate leads
  • Administrative management tasks (reporting, personal spare parts inventory, etc.)
  • Provide remote diagnostics (via phone or remote connection)
  • On-call service to customers
  • PLC troubleshooting diagnostics
  • Basic Software troubleshooting
  • Understand, promote and advise on Kardex Remstar products and services
  • Adhere to local Health and safety regulations
  • Positively represent the company with all external internal stakeholders
  • Contribute to the performance of the team by displaying a positive and enthusiastic attitude
  • Ensure all customer feedback is recorded in a structured and professional manner
  • Support the growth of Kardex Remstar by promoting a positive and professional image of our business
  • Act as a trusted advisor

Key facts

Hard skills

Other skills

  • Remote Troubleshooting
  • Communication
  • Team Leadership
  • Customer Service
  • Problem Solving

About the company

Kardex logo

Kardex

Industrial Automation

Kardex is a leading global partner for intralogistics solutions in an attractive and growing market. The Group offers premium automated products, standardized systems, and life cycle services that guarantee high availability and low total cost of ownership. Kardex provides an intelligent entry into automation with its dynamic storage and retrieval systems, offers integrated material handling systems, small parts storage systems, and automated high-bay warehouses, and acts as a global AutoStore™ partner, offering flexible and modular storage and order fulfillment solutions. The Group employs around 2,500 people in over 30 countries. Kardex Holding AG has been listed on the SIX Swiss Exchange since 1989.

Company details

Company typeLarge
IndustryIndustrial Automation
Company size1001 - 5000

Links

Website LinkedIn See all jobs

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Job description

As a Service Technician, you provide technical support for our products, applications and service solutions to our customers.
In case a team is working at customers site one person needs to be the leader on site with the following responsibilities:
The leader on site will be responsible for the wellbeing of Kardex employees, subcontractors and 3rd parties involved with Kardex Business
The leader on site will be the liaison between Kardex Remstar and the customer and must ensure all works are carried out safely and in accordance to local law and the core values.

Your tasks

Job Description
Preventative & corrective maintenance of Kardex systems & solutions
•    Complete jobs in a timely manner according to set quality standards
•    Customer training (Operator, Health & Safety, Maintenance etc.)
•    Generate leads
•    Administrative management tasks (reporting, personal spare parts inventory, etc.)
•    Provide remote diagnostics (via phone or remote connection)
•    On-call service to customers
•    PLC troubleshooting & diagnostics
•    Basic Software troubleshooting
•    Understand, promote and advise on Kardex Remstar products and services
•    Adhere to local Health and safety regulations
•    Positively represent the company with all external & internal stakeholders
•    Contribute to the performance of the team by displaying a positive and enthusiastic attitude, showing support and involvement in all activities
•    Ensure all customer feedback is recorded in a structured and professional manner to support our continuous improvement culture
•    Support the growth of Kardex Remstar by promoting a positive and professional image of our business at all times
•    Act as a trusted advisor


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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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