Logo for Savior Artigos Texteis Lda

Dutch Customer Advisor in Portugal | Work From Home

Savior Artigos Texteis Lda

Role overview

Qualifications

  • Fluent in Dutch (C1/C2 level)
  • Fluent in English (B2 level)
  • Strong analytical, creative, and communication abilities
  • Professional, detail-oriented, proactive, and eager to learn

Responsibilities

  • Provide timely and professional support across multiple channels
  • Assist users with account setup, password recovery, billing queries, and verification processes
  • Troubleshoot and resolve technical issues while keeping customers informed
  • Maintain a positive, solution-focused approach in all interactions

Key facts

Hard skills

Other skills

  • Analytical Skills
  • Creativity
  • Verbal Communication Skills
  • Empathy
  • Professionalism
  • Detail Oriented
  • Proactivity

About the company

Savior Artigos Texteis Lda logo

Savior Artigos Texteis Lda

Textiles Manufacturing

Savior was founded in 1986 and already has extensive experience in the textile sector. With the global market as our main target, our activity stands out, above all, for its strong commitment to quality, diversity and rigor. We aim to offer the best service and fully satisfy the customer. Our portfolio consists of a wide range of clothing products in the most varied aspects, ensuring that we are always at the forefront of market trends. Completely adapted to today's needs, we look to the future with maximum responsibility, competitiveness and innovation, without ever leaving aside social and environmental issues. With the greatest dedication and objectivity, we believe we are on the right path to becoming the ideal partner in the textile sector.

Company details

Company typeStartup
IndustryTextiles Manufacturing
Company size11 - 50

Links

Website LinkedIn See all jobs

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Job description

Take the Next Step as a Customer Advisor

Do you enjoy helping people and turning questions into positive experiences? Join a collaborative and fast-paced environment where customer satisfaction is a priority. If you're empathetic, communicative, and professional, this could be the right opportunity for you.

Role Overview:

As a Customer Advisor, you will be the primary contact for users, assisting them via email, chat, phone, and social media. From account access to billing and technical issues, your focus will be on delivering smooth, efficient, and high-quality support at every stage of the customer journey.

Key Responsibilities:

  • Provide timely and professional support across multiple channels
  • Assist users with account setup, password recovery, billing queries, and verification processes
  • Troubleshoot and resolve technical issues while keeping customers informed
  • Maintain a positive, solution-focused approach in all interactions
  • Accurately log and manage cases according to internal guidelines
  • Collaborate with different teams to improve service quality and efficiency
  • Contribute ideas and feedback to enhance the overall customer experience

Requirements:

  • Language Skills: Fluent in Dutch (C1/C2 level) and English (B2 level)
  • Eligibility: EU citizenship or valid Portuguese residency card
  • Skills: Strong analytical, creative, and communication abilities
  • Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field

Why Join Us:

  • Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognising and rewarding your contributions
  • Meal Allowance: Enjoy a meal allowance to keep you energised during working hours
  • Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.
  • Remote Work: Enjoy the flexibility of working from home
  • Relocation Package: Receive support if relocating to ensure a smooth transition

Ready to take on this exciting opportunity? Apply today, and let's connect!

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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