Dutch Customer Advisor in Portugal | Work From Home

Take the Next Step as a Customer Advisor

Do you enjoy helping people and turning questions into positive experiences? Join a collaborative and fast-paced environment where customer satisfaction is a priority. If you're empathetic, communicative, and professional, this could be the right opportunity for you.

Role Overview:

As a Customer Advisor, you will be the primary contact for users, assisting them via email, chat, phone, and social media. From account access to billing and technical issues, your focus will be on delivering smooth, efficient, and high-quality support at every stage of the customer journey.

Key Responsibilities:

• Provide timely and professional support across multiple channels
• Assist users with account setup, password recovery, billing queries, and verification processes
• Troubleshoot and resolve technical issues while keeping customers informed
• Maintain a positive, solution-focused approach in all interactions
• Accurately log and manage cases according to internal guidelines
• Collaborate with different teams to improve service quality and efficiency
• Contribute ideas and feedback to enhance the overall customer experience

Requirements:

• Language Skills: Fluent in Dutch (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field

Why Join Us:

• Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognising and rewarding your contributions
• Meal Allowance: Enjoy a meal allowance to keep you energised during working hours
• Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.
• Remote Work: Enjoy the flexibility of working from home
• Relocation Package: Receive support if relocating to ensure a smooth transition

Ready to take on this exciting opportunity? Apply today, and let's connect!