Role overview

Qualifications

Have a high level of Italian (written and oral) and fluent in English (B2)
Are passionate about entertainment and media enterprise
Have excellent communication skills coupled with empathy, team spirit and customer-oriented
Have familiarity with digital streaming services and devices

Responsibilities

Assist viewers through phone and/or chat regarding different queries
Provide account and application support to viewers namely with regard to software functionality
Provide technical support and troubleshoot system configurations and network settings
Provide accurate and real-time responses to the viewer’s inquiries

Key facts

Remote from: Portugal
Full time
Customer Service Director
Italian, English

Hard skills

Network Troubleshooting System Configuration Video Hosting Services Help Desk Support Video Hosting Services Remote Technical Support Application Development Account Management Performance Improvement Software Features Help Desk Support Customer Experience Improvement

Other skills

Customer Service
Quality Assurance
Communication
Teamwork
Curiosity
Empathy

About the company

Speakit

Human Resources, Staffing & Recruiting

Speakit is a recruitment and staffing agency with users, clients & team members from all over Europe and we’re here to help reach your dream job. We believe that every new cooperation is another flash of eureka! To understand the new, we want to grow old with you; to discover the far untouched places, we are willing to stay close to you; we dream of speaking it, learning it and looking for it together! We all are what we look for, We’re looking for you.

Company details

Company typeStartup

IndustryHuman Resources, Staffing & Recruiting

Company size11 - 50

Links

Website LinkedIn See all jobs

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Job description

Do you want to live a rewarding career, on behalf of the world’s most exciting brands? Join our client's multicultural team and make a real impact on our client’s business every day. We are looking for a Technical Support Advisor to provide great customer support, maintaining quality & improving performance every day. If you love helping others and have a natural curiosity, we are a perfect match. Grow with our client, show off your skills, build your career path, and enjoy every moment in a people-focused global company.

Responsibilities:

As an Italian Speaking Advisor you will have the responsibilities below:
Assist viewers through phone and/or chat regarding different queries
Provide account and application support to viewers namely with regard to software functionality
Provide technical support and troubleshoot system configurations and network settings
Provide accurate and real-time responses to the viewer’s inquiries.

Requirements

To be selected as an Italian Speaking Advisor, you need to have the requirements below:

Have a high level of Italian (written and oral) and fluent in English (B2)
Are passionate about entertainment and media enterprise
Have excellent communication skills coupled with empathy, team spirit and customer-oriented
Have familiarity with digital streaming services and devices
Location: Already based in Portugal

Benefits

Strong compensation package (14 monthly payments per year plus bonus)

Monthly meal allowance paid in voucher card (net)
Private Health Insurance
Personal and career development programs and mentoring to develop skills
Possibility to participate in a growing multicultural Project
Flexible Schedule
Work in a diverse environment with people from over 75 nationalities
Benefit from our modern amenities, many discounts in local businesses, free medical appointments at the office, sports, and social responsibility activities, internal parties, and much more!
We promote inter-company mobility to work at any of our sites around the world
Workplace: Work From Home (Mainland Portugal)

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