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Danish Customer Advisor - REMOTE - In Portugal

Kulture Talent- Global Recruiting | Global Consulting | Global Outsourcing

Key Facts

Remote From: 
Portugal
Full time
Danish, English

Other Skills

  • •
    Microsoft Office
  • •
    Customer Service
  • •
    Communication
  • •
    Proactivity

Roles & Responsibilities

  • Native or near native level of Danish
  • Good level of English
  • Highschool Degree
  • Microsoft Office Knowledge

Requirements:

  • Assist users with General Inquiries and support issues via phone, email, chat, and social messaging channels
  • Adapt the brand's voice and tone for interactions on private and public channels
  • Respond appropriately to customer escalations and escalate issues as defined
  • Document relevant case information for inbound customer requests

Job description

    RESPONSABILITIES:

    • Ability to assist users with General Inquiries, and support issues via phone but mainly trough email/chat/social/social messaging channels (as assigned)
    • Ability to adapt the brands voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social, forums, eCommerce reviews) channels.
    • Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented Respond to inbound customer requests, document relevant case information

    REQUIREMENTS:

    • Native or near native level of Danish
    • Good level of English (it will be to work in an international company)
    • Highschool Degree
    • Microsoft Office Knowledge
    • Dynamic and Proactive
    • Good communication skills
    • Based in Portugal - WORK FROM HOME
    • Experience with attending customers will be a plus

    ON OFFER:

    • Basic salary for 14 months
    • Performance Bonus
    • Work from home
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