Job description

Your Mission

Onboard PSP companies onto processing channels brought in by the business development team - from first contact through to live transactions
Coordinate partner integrations and ensure smooth operational launch
Own a portfolio of merchant accounts across multiple partner channels, ensuring smooth day-to-day operations and resolving partner-related issues
Maintain merchant account records, monitor processing status, limits, settlements, and partner-related operational activities
Review and renegotiate financial conditions, including processing rates, settlements, rolling reserves, and deposits
Handle incoming partner requests across compliance, IPS, and acquirer queries — triage, own, and close
Resolve settlement delays and debt issues with partners directly
Identify opportunities to scale capacity and increase efficiency within existing solutions
Collect, review and submit onboarding documentation (KYC/KYB, corporate documents and partner questionnaires)
Support partners throughout the full lifecycle - onboarding, integration, settlements, reconciliation and day-to-day operational requests

What Makes You a Great Fit

2+ years in account management, partner success, or onboarding at a payment service provider, acquirer, or payment infrastructure company
Solid understanding of payment processing: approval rates, acquiring, financial settlements, risk and compliance frameworks
Hands-on experience working with merchant accounts and PSP relationships - you know how the ecosystem works
Comfortable working with dashboards and data - Excel at an intermediate level minimum; bonus points for experience with BI or operational tools
Ownership mindset: you manage your own workload, spot problems before they escalate, and bring solutions - not just status updates
Strong written and verbal communication - clear, structured, professional; able to work with international partners and internal stakeholders across functions
Resilient in ambiguity: able to prioritize in a fast-paced environment where processes evolve, and priorities shift
Fluent Russian and strong English

Meaningful Impact: a chance to make a real impact by contributing directly to the growth of a leading fintech company in the payments space!
Career Development: we’re young, very ambitious, and serious about growth. If you’re driven and want to move fast, we’ll give you the space, support, and real ownership to grow with us.
A Passionate Team: work side-by-side with talented, driven people who genuinely care about what they do.
Competitive Compensation: matched to your skills, expertise, and impact, with transparent annual performance reviews.
Remote Work: full flexibility to work remotely from wherever you do your best work.
Paid Time Off: 20 days of vacation per year, bank holidays, and sick leave.
Private Health Insurance: annual budget of €1,000 for your personal premium medical coverage.
Learning & Development to Help You Work Smarter: conferences, courses, and professional growth, plus a budget for AI tools.
Coworking Support: dedicated budget for a productive workspace beyond home.
Well-Being Allowance: to spend on hobbies and whatever helps you stay energized and at your best.
Unique FYST Perks: an “Adopt a Pet” day and a Birthday off.

Curious about our team, our values, and the unique ways we celebrate wins? Take a look here: https://fyst.com/culture