Delegate CX
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Number of Openings: 2
Hiring Priority: Active Hiring
The DCX Client Services - Home-Based Sales Order Specialist will handle all aspects of the order entry and order management operation to ensure that client orders and production schedules are aligned to meet delivery dates and to provide an exceptional customer experience to internal and external customers by taking ownership of customer inquiries. This involves setting up the necessary files for order processing, ensuring a seamless and efficient workflow, and completing client orders with a focus on a balance of speed and accuracy.
REQUIRED CORE COMPETENCIES
A highly proficient communicator in both spoken and written English
Strong organizational and time management skills
Excellent attention to detail and analytical skills
Excellent problem-solving skills
Ability to prioritize, multitask, be flexible, and meet deadlines
WHAT YOU WILL DO
Create intercompany sales orders through Manage Intercompany Sales Orders, paired to the Reachdesk Ltd intercompany purchase order, with the correct IC customer and subsidiary.
Apply the IC Service Charge on every intercompany sales order following the agreed rule.Government-mandated benefits employer share
Raise vendor purchase orders using drop ship at line level, once per vendor.
Support fulfilment.
Assist in matching vendor cost to the Purple Promos purchase order within tolerance, and escalate variances beyond tolerance.
Raise intercompany invoices from Purple Promos to Reachdesk Ltd for fulfilled orders.
Keep a live view of open orders at each stage and clear aged items within SLA.
Escalate any mismatch, missing document, or blocked order within the escalation SLA.
Maintain a standard operating procedure for each task so the process can be automated and handed over cleanly.
WHAT WE LOOK FOR
Education: Bachelor's degree in Marketing, Communications, and Business Administration, or any related field.
Experience: 1-2 years of direct Promotional, Customer Service, or Order Management role.
Language Proficiency: Strong verbal, written, and English communication skills.
Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.
Technical Skills: Proficient in both Microsoft and Google applications. Basic exposure to Adobe Illustrator, Adobe Photoshop, and Canva is ideal.
Industry Specific Software/Knowledge:
Direct experience in the promotional industry or comparable e-commerce experience is beneficial.
Strong customer service skills and adaptability to different personalities.
Various promotional industry-specific software (i.e., Sage, ESP, CommonSku, Syncore)
Ability to work in a fast-paced, constantly changing environment and meet tight deadlines.
WHAT WE OFFER
Salary Range: Php 35,000
Industry: Promotional Products
Job Type: Full-time
Work Shift: 8:00 AM - 5:00 PM CST (USA)
Workdays: Monday through Friday (USA)
#DCXWorkFromHome Set-up
BENEFITS WORKING WITH US
Industry-leading salary packages
Permanent work-from-home setup
Company equipment provided
Government-Mandated Benefits Employer Share
Internet stipends upon regularization
HMO Coverage upon regularization (with an option to enroll as early as Day 1)
PTO credits and service incentive leaves
Major spring and winter company live events
Monthly employee appreciation virtual events
Company-provided career skills training courses
A company culture focused on your personal and professional growth
WHO WE ARE
DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.
At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.
If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.
Marcus Rivera
Chief Revenue Officer
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