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Remote - Croatian Customer Support

Role overview

Qualifications

  • Fluency in Croatian (C2/native level)
  • Good command of English (minimum B2 level)
  • High school diploma or above
  • Previous experience in customer service, retail, travel, or hospitality is a plus

Responsibilities

  • Provide high-quality customer support via phone, email, and chat
  • Handle inquiries, troubleshoot issues, and ensure customer satisfaction
  • Manage daily interactions in a professional and empathetic manner
  • Accurately log all interactions in the system and escalate complex cases when necessary

Key facts

  • Remote from: Greece
  • Full time
  • Customer Support Specialist
  • English

Hard skills

Other skills

  • Problem Solving
  • Communication
  • Technical Acumen
  • Customer Service
  • Hospitality
  • Empathy

About the company

AVG logo

AVG

  • Architecture & Interior Design
  • 51–200
AVG is a leading Ukrainian company in the field of architectural design, commercial and private design, as well as construction management. The areas of activity of the AVG group of companies are different market segments: residential and commercial real estate, business and shopping and entertainment centers, coworking, restaurants, hotels and recreation complexes, private residences, educational institutions and entire campuses. Among AVG's partners are well-known development and construction companies, in particular: A Development, UDP, TARYAN GROUP, LEV Development, ESTA Holding, Stolitsa Group. The unique AVG concepts are embodied in the interiors of such large-scale shopping, entertainment and business centers as BC Leonardo, BC Warsaw Spire, Lavina Mall, Blockbuster Mall, Smart Plaza Polytech, River Mall, HIT Mall, the main offices of Farmak, Innovecs, Immofinanz, Taskombank. AVG has acted as a general designer in a number of large-scale city projects, including the renovation of part of the Arsenal plant and Arsenal Square, Smart Plaza Obolon shopping mall, the Croatian hotel complex Nazario and others. Our projects have received awards from prestigious international and Ukrainian architectural competitions, AVG has repeatedly been recognized as the best company of the year. https://www.facebook.com/avgukraine https://www.behance.net/avggroup/ https://www.instagram.com/avggroup/ https://vimeo.com/avggroup

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Job description

Customer Service Agent Croatian Support

Are you passionate about helping people and solving problems? Do you speak Croatian fluently and have a good command of English? Join a global customer experience leader and represent a well-known brand by providing outstanding support to its users.

Job Overview

  • Role: Customer Service Agent

  • Languages: Croatian (C2/native) & English (B2 minimum)

  • Contract: Full-time

Responsibilities

  • Provide high-quality customer support via phone, email, and chat

  • Handle inquiries, troubleshoot issues, and ensure customer satisfaction

  • Manage daily interactions in a professional and empathetic manner

  • Accurately log all interactions in the system and escalate complex cases when necessary

Requirements

  • Fluency in Croatian (C2/native level)

  • Good command of English (minimum B2 level)

  • High school diploma or above

  • Previous experience in customer service, retail, travel, or hospitality is a plus

  • Strong communication and problem-solving skills

  • Comfortable working with technology and learning new systems

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