Logo for Skillmatch

Customer Support Specialist (Portuguese + English)

Skillmatch

Role overview

Qualifications

  • Native proficiency in Portuguese
  • Fluent in English (C1 level or higher)
  • EU citizenship or valid work permit

Responsibilities

  • Handle inbound customer inquiries and issues in a professional and timely manner
  • Ensure customer satisfaction through effective communication and problem-solving skills
  • Document all interactions accurately in the CRM system
  • Collaborate with other departments to escalate and resolve complex issues

Key facts

Hard skills

Microsoft Dynamics CRM

Other skills

  • Problem Solving
  • Communication
  • Teamwork
  • Social Skills

About the company

Skillmatch logo

Skillmatch

Looking for a helping hand with finding the perfect employee(s) or team for your company? Here at Skillmatch, we understand that people are the key ingredient to a truly successful business. By connecting people with top industry experts, we help businesses succeed. We also help individuals learn skills – that will enable them to build their own thriving businesses. Our team offers high-quality services to provide the best outcomes in the recruitment and employment of personnel from a diverse set of business sectors.

Company details

Company size2-10

Links

Website LinkedIn See all jobs

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

Location: Greece, Athens

Working model: remotely within Greece

Role Overview: We are seeking a dedicated Customer Support Specialist fluent in Portuguese and English to join our dynamic team in Athens. As a Customer Support Specialist, you will be the first point of contact for our Polish-speaking customers, providing exceptional service and resolving inquiries via phone, email, and chat.

Key Responsibilities:

  • Handle inbound customer inquiries and issues in a professional and timely manner.
  • Ensure customer satisfaction through effective communication and problem-solving skills.
  • Document all interactions accurately in the CRM system.
  • Collaborate with other departments to escalate and resolve complex issues.
  • Meet individual and team performance targets.

Schedule: Monday to Sunday, 09:00-23:00 (Shift rotation applies)

Compensation:

  • Monthly gross salary: 1,100 EUR
  • Monthly Performance Bonus: 110 ï»¿EUR

Benefits:

  • Health care benefits and various discounts
  • Comprehensive training by certified instructors
  • Opportunities for professional growth and development
  • Participation in special events and community initiatives
  • Free online Greek language courses
  • State-of-the-art working environment with relaxing break areas
  • Employment at a Great Place to Work-Certified Company that values diversity

Requirements:

  • Native proficiency in Portuguese and fluent in English (C1 level or higher)
  • EU citizenship, Full-purpose or Specific-purpose work permit card, or Certificate of Protection (refugees)

Hiring Process:

  • Initial review of applications
  • Language proficiency online tests
  • Client's interview

Start date: 27.01.2025

Apply once. Then go straight to the hiring manager.

After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.

MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
Unlocked after you apply
·

Customer Support Related jobs

Greece

Other jobs at Skillmatch

Premium

Reach out to the hiring manager directly.

Gain access to the contact details of the hiring managers who actually decide, and reach out to network with them directly. That, plus more when you upgrade:

  • Full match report with fit score and gaps
  • Career diagnostics on how recruiters read you
  • Curated company matches and warm intros
  • 48h early access to new roles

Cancel anytime.