Workers Compensation Specialist

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 16,000 healthcare professionals and team members at more than 1,400 health and wellness offices across 48 states in three distinct categories: Dental care, urgent care, veterinarian, and medical aesthetics. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of four consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio and our newest addition LoVET. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.

As a reflection of our current needs and planned growth we are very pleased to offer an opportunity to join our team as a Workers Compensation & Risk Management Specialist.

The Workers Compensation Specialist (“Specialist”) will manage the administration of claims for employee incidents for multiple companies located in multiple states. This will include managing the service of insurance carriers (“Carrier”), vendor partners, and any other service providers related to the managing of claims. This position will also support in the areas of Loss Control and Safety Training. Under the general direction of the Claims Manager, Risk Management, the Specialist is responsible for mitigating Worker’s Compensation risk and claims by formulating, developing, and coordinating all claim-related activities. The Specialist will be responsible for ensuring compliance across TAG and supported practices.

Responsibilities:

• Act as a liaison within the company and with customers

• Facilitates workers’ compensation claim activities and develops strategies to optimize claim management procedures to drive better claim outcomes.

• Works closely with the Manager, Owners, and Company Management to develop and implement programs to address negative trends identified through the review of reports.

• Review and manage all incident reports for employee and patient incidents from initial report through conclusion/closure.

• Determine need to report claims to carrier for handling.

• Payroll and claims reporting for Monopolistic states

• Communicate directly with employees in a professional and courteous manner while explaining the claim process.

• Coordinates return to work program working closely with HR business leads, medical providers, management, and third parties to enhance participation.

• Provide direction and management to third parties to facilitate resolving all claims quickly and cost effectively.

• Be available for processing of injured workers treatment and billing as treatment is obtained.

• Ensures proper and efficient handling of claims; gathering of claims data and information.

• Facilitates claim reviews with third parties and carrier for Workers’ Compensation claims reviews.

• BLS annual reporting to states.

• Manage Workers' Compensation policy retention and updates based on entity changes.

• Attends claim related meetings.

• Maintain internal claim files.

• Compiles, reviews, and analyzes reports to identify trends.

• Understands and communicates claims management philosophy and strategy.

• Report all applicable Urgent Care events and claims to the insurance carrier(s).

• Create and maintain data in information systems or databases.

• Builds, maintains, and manages relationships with third parties, insurance carriers, outside legal counsel and other claims related parties.

• Provide support in assessing areas to address related to Safety Training and Loss Control.

• Assist in safety training and provide input on safety issues/concerns

• Supports risk projects and initiatives.

• Promotes loss prevention strategies.

Qualifications:

• College degree preferred or greater than two years of claims experience.

• Minimum 2 years of experience as a claims analyst, administrator or similar function.

• Must demonstrate ability to effectively lead a multi-state program involving employees who are not on-site at the same location.

• Customer service experience.

• Ability to investigate and direct the claims management process.

• Proficiency with Microsoft Office.

• Proficiency with Risk Management Information Systems (RMIS).

• Must possess strong organizational skills.

• Must possess strong communication skills, both written and verbal.

• History of implementing programs to positively impact claim costs a plus.

Skills and Competencies:

• Displays technical and professional expertise in claims management and loss prevention

• Ability to adapt to changing priorities

• Communicates effectively and collaborates

• Takes initiative, solves problems, analyzes issues and drives for results

• Displays honesty and integrity

• Ability to maintain confidentiality

• Ability to read and interpret regulatory rules and regulations

• Strong presentation skills

• Time management skills

Salary: 70-80k, plus bonus incentives, with a generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match

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