Hotline Paralegal

Legal Services NYC seeks one intake paralegal to staff the Access Line, our citywide intake hotline.  Access Line paralegals perform an essential role in our agency.  The team serves as an important front line for our work and responds in real time to low-income individuals and families seeking legal help.  Access Line paralegal duties include answering phones, performing eligibility screening, entering client information into a database, writing case notes, giving advice under the supervision of an attorney, scheduling appointments, sending appointment letters and follow-up information to clients, and providing outside referrals.  Access Line paralegals may also be asked to perform off-site intake outside of regular business hours. Access Line paralegals can expect to work closely with supervising attorneys and will have the opportunity to learn about many different legal practice areas. This is a fully remote position.

Qualifications include:

• Excellent, consistent writing and interpersonal communication skills- especially the ability to interview and identify a client’s needs quickly and accurately, while actively listening with empathy and curiosity;
• Excellent communication habits that are consistently prompt and responsive;
• Excellent organizational skills particularly regarding prioritizing and following through on tasks;
• Thrives in a fast-paced, highly structured, high volume work environment while maintaining quality standards;
• Consistent ability to pay close attention to detail and follow directions: both written and oral;
• Excellent, consistent computer skills – including case management software, Word, and email – and comfort with learning new programs;
• Motivation and enthusiasm for helping communities in need, and ability to work with people from a range of backgrounds – including low-income clients and LSNYC staff;
• Capacity to work both individually and in a team, using a solution-oriented approach;
• Track record of active support for diversity, equity and inclusion, and a personal approach that values the individual and respects differences of race, ethnicity, age, gender identity and expression, sexual orientation, religion, ability, and socio-economic circumstance;
• Bilingual capacity in English and Spanish are required.

Applicants must send a cover letter, resume, and two writing samples. Please, no telephone calls. As fluency in Spanish is required, a language test will be administered.

This is a fully remote position.