About the Role:
At H&R Block, the Senior Designer is responsible for designing and delivering compelling, customer-centered email experiences that support acquisition, engagement, retention, and conversion goals across the Consumer Tax business. This role serves as the creative lead for email design, translating marketing strategies and business objectives into effective customer communications that align with H&R Block’s brand standards and customer experience principles.
Reporting into Creative within Marketing, this role partners closely with CRM Marketing, Content Strategy, Marketing Operations, Analytics, Customer Experience, and Brand teams to create impactful email campaigns throughout the customer lifecycle. The Email Design Lead combines strong visual design expertise with an understanding of email best practices, customer behavior, and performance metrics to continuously improve campaign effectiveness.
Day to day you’ll...
- Lead the design and execution of email creative across Consumer Tax marketing campaigns and customer journeys
- Create customer-centered email experiences that align with business objectives, customer needs, and brand standards
- Partner with CRM Marketing teams to develop creative solutions that support acquisition, engagement, retention, and conversion initiatives
- Collaborate with copywriters, content strategists, marketers, and developers to bring email campaigns from concept through production
- Translate campaign objectives, customer insights, and business requirements into effective visual communications
- Ensure all email creative follows accessibility standards, responsive design principles, and channel best practices
- Support testing and optimization efforts by developing creative variations and applying insights from campaign performance results
- Maintain and evolve email design systems, templates, and component libraries to improve consistency and efficiency
- Review creative work to ensure quality, accuracy, and alignment with brand guidelines
- Stay current on email marketing trends, customer experience best practices, and emerging design capabilities
- Partner with Marketing Operations and development teams to ensure designs are executed effectively across platforms and devices
Required Qualifications:
- Bachelor's degree in Graphic Design, Digital Media, Marketing, Communications, or a related field
- 5+ years of experience in email design, digital design, CRM marketing, performance marketing creative, or related disciplines
- Demonstrated experience designing customer-facing email campaigns in a high-volume marketing environment
- Strong visual design skills with experience creating effective, conversion-focused digital communications
- Knowledge of email marketing best practices, responsive design, accessibility standards, and customer journey principles
- Experience working within established brand guidelines and design systems
- Ability to balance creative excellence with business objectives and performance goals
- Experience leveraging performance metrics and customer insights to improve creative effectiveness
- Strong collaboration, communication, and stakeholder management skills
- Proficiency with Adobe Creative Cloud, Figma, and related creative tools
- Experience working with email marketing platforms and HTML email production processes preferred
- Strong attention to detail and ability to manage multiple projects in a fast-paced environment
Why work for us:
At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation.
That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work.
Pay Range Information:
The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan.
Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.
Pay Range:
$89,800.00 - $134,700.00/Yr.
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