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Seasonal, Tax Research Representative

H&R Block

Role overview

Qualifications

  • Associate’s degree in a related field or equivalent experience
  • Ability to work autonomously and maintain focus with attention to detail
  • Demonstrated tax law knowledge with strong analytical and research skills
  • 1 year minimum related work experience

Responsibilities

  • Utilize Salesforce to manage and track incoming tax law questions
  • Review and respond to tax-related inquiries applying current tax law knowledge
  • Identify when questions require further analysis and escalate to Tax Research Analysts
  • Communicate primarily through chat, ensuring clear and professional responses

Key facts

Hard skills

Tax Laws Salesforce Empowerment

Other skills

  • Analytical Skills
  • Customer Service
  • Communication

About the company

H&R Block logo

H&R Block

Tax Advisory & Tax Services

H&R Block’s purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We’ve been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we’ve prepared approximately 800 million tax returns and grown to have approximately 12,000 offices throughout the United States and around the world. We know that tax needs and situations change from year to year. That’s why we offer new and innovative ways to prepare and file taxes so clients can choose what suits them best. We are a people company first and a tax company second. With this in mind, we deliver care in every interaction, conversation, and at each touchpoint. That’s how we build long-lasting relationships with clients, communities, and associates. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it's because our company still has the feeling of ‘family’ serving as the foundation for our associates and franchisees who bring our purpose to life each day. Maybe it’s how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it’s all those things, and much more. Our ideas are rooted in unique and diverse perspectives fueled by curiosity and creativity. We’re not afraid to try new things, and never rest on past success. We are passionate in the way we advocate for each other, for our clients, and most importantly, we not only say we are better together…we truly believe it!

Company details

Company typeLarge
IndustryTax Advisory & Tax Services
Company size10001

Links

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Job description

About the Role:

H&R Block, the world’s leader in tax preparation services, is looking for exceptional people looking for seasonal work and gain experience with the federal and state tax laws, have strong customer service skills who would like to work in full or part-time position assisting our Tax Institute’s Tax Research Analysts solve their client’s tax law questions during the upcoming tax season! 

 

As a seasonal Tax Research Representative, you will be provided training for using Salesforce and exercising your research and tax knowledge while working flexible hours in a 100% remote position. 

The Tax Institute at H&R Block (TTI) is our company’s center of tax expertise. Unlike any other group in the industry, TTI has broad perspective on emerging issues and common problems affecting taxpayers. Every day, our experts: 

  • Interact with H&R Block’s national network of tax professionals and clients. 

  • Stay deep in tax law research and complex return prep. 

 

H&R Block tax professionals and associates can use information provided by TTI to educate themselves and their clients on relevant and timely tax issues. 

 

Day to day, you’ll… 

  • Utilize Salesforce to manage and track incoming tax law questions from H&R Block tax professionals 

  • Review and respond to tax-related inquiries, applying current tax law knowledge to provide accurate information 

  • Identify when questions require further analysis and escalate to Tax Research Analysts as needed 

  • Communicate primarily through chat, ensuring responses are clear, professional, and timely 

  • Gain exposure to a wide range of tax topics by working directly with preparers who are supporting clients 

 
 
 
 
Required Qualifications:
  • Associate’s degree in a related field or the equivalent through a combination of education and related work experience
  • Ability to work autonomously while maintaining focus, and perform assignments in a highly detailed and accurate manner
  • Demonstrated tax law knowledge with strong analytical and research skills to interpret and solve complex issues
  • 1 year minimum related work experience
  • Strong communication skills, both written and verbal
Preferred Qualifications:
  • Previous customer service experience
Why work for us: At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation.

That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work. Pay Range Information: The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range: $18.41 - $27.64/Hr.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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