Presales Engineer

This is a remote position.

SUMMARY
The Presales Engineer will help clients navigate complex technology decisions, resulting in a clear, detailed, and actionable plan that the Projects team can execute. This role will drive successful business outcomes by combining deep technical expertise in areas such as cloud solutions, cybersecurity, and managed IT services with an inquisitive mindset and the ability to consult with clients and propose solutions.
To be successful in this role, you must be comfortable participating in discovery calls with clients, asking probing questions to understand their business and technology pain points. Success in this role will be measured by client satisfaction, the accuracy of project plans, and the seamless handoff of actionable solutions to the Projects team.

JOB RESPONSIBILITIES

• Client Engagement: Participate in scoping calls with clients to understand business challenges, technical requirements, and desired outcomes.

• Requirements Analysis: Investigate and validate client requirements through detailed discussions and discovery sessions.

• Environment Assessment: Document the client’s existing infrastructure, applications, and operational processes to identify gaps and opportunities.

• Solution Design: Develop comprehensive, scalable, and cost-effective managed services solutions tailored to client needs.

• Presentation & Proposal: Create and deliver compelling solution presentations and proposals that clearly articulate value, technical approaches, and benefits.

• Collaboration: Work closely with Sales teams, the Projects department, and Support teams to ensure proposed solutions are feasible and aligned with organizational capabilities.

• Research and learn emerging technologies while consulting with internal decision-makers to help inform company offerings and services.

• Educate internal teams on new solutions, how they are sold and deployed, and how they fit into existing offerings.

• The Presales Engineer is a key role that contributes to the company’s overall success. Due to the nature of the role combined with the company’s aggressive growth goals, the position is expected to evolve and grow over time.

QUALIFICATIONS

• Education

• High school diploma required.

• Bachelor’s degree in an IT-related field preferred.

• Technical Skills

• 5+ years of technical support experience in an MSP environment.

• Strong knowledge of desktop and server operating systems.

• Deep knowledge of networking concepts and design (IP addressing, DNS, DHCP, VPN, VLANs, and firewalls).

• Extensive experience designing cloud solutions (Microsoft 365, Azure, Azure AD, and Intune).

• Familiarity with ITIL frameworks and service management best practices.

• Experience with Remote Monitoring & Management (RMM) tools (Datto RMM is a plus).

• Experience with Autotask PSA is a plus.

• Microsoft 365 Certified: Administrator Expert (MS-102) is a plus.

• Microsoft Certified: Azure Solutions Architect Expert (AZ-305) is a plus.

• Other Skills & Abilities

• Able to work independently and as part of a team.

• Occasional travel as required.

• Exceptional written and verbal communication skills required.

• Self-motivated, strong communicator, and client advocate.

Competencies

• Business Ethics: Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethically; uphold organizational values.

• Communications: Express thoughts clearly in written form; articulate verbal thoughts understandably; demonstrate active listening skills; comprehend information heard; use appropriate communication methods; keep others informed.

• Conflict Resolution: Maintain calm under pressure; encourage respectful dialogue; confront difficult situations without bias; act within a realistic timeframe for resolution; resolve conflicts through fair negotiation.

• Consistency: Follow through as promised; confirm people understand each other’s expectations; attend and complete meetings on time.

• Managing Multiple Priorities: Manage multiple commitments and/or projects; plan and utilize time efficiently; respond to changing customer needs; resolve conflicts to deliver on schedule; complete work according to customer priorities.

• Problem Solving: Identify problems in a timely manner; gather and analyze information skillfully; develop alternative solutions; resolve problems in the early stages; work well in group problem-solving situations.

• Teamwork: Contribute to a positive team effort; balance team and individual responsibilities; listen attentively and openly to others’ views; give and sincerely accept feedback; help the team stay focused on key objectives; resolve team conflict before it escalates; place the team’s success above personal interests.

• Always do the right thing.

JOB REQUIREMENTS

• Should be willing to accept a long-term work-from-home arrangement.

• Should be amenable to a permanent night shift schedule.