Account Manager (Fluent in Dutch)

The Position

This role is for candidates that speak fluent Dutch, and the tentative start date for this role is in early October.

The Account Manager position at Machinio.com is critical to the continued growth of our company. We’re looking for a fluent Dutch speaker with 2+ years of experience in account management, sales, or client relationships who is hardworking, highly motivated, and thrives in a fast-paced environment. In this role, you will join a high-performing team responsible for building and maintaining strong client relationships, driving annual membership renewals and upsells, and working strategically across the organization to maximize client retention and success in our European market.

Machinio is a fast-growing technology company transforming a $400+ billion global industry serving dealers and service providers, an industry that has historically been underserved by technology. Our products, Machinio.com and Machinio System are revolutionizing this industry. We move fast, set high standards, and invest in our people. The pace of learning here is exceptional: the experience you will gain in your first three months at Machinio is equivalent to what you would gain in a full year elsewhere. If you are ambitious, competitive, and looking to accelerate your career alongside a high-performing team, this could be a great opportunity for you!

Work Life

• Holiday/PTO policy
• Flexibility to work remotely from anywhere in Europe
• Modern work equipment provided
• Casual, collaborative, fast-paced work environment and a fun team (we’re cool)!
• Yearly in-person team events around the globe and really fun holiday parties!
• Employee milestone program

Responsibilities:

• Manage and maintain strong, long-term relationships with existing Machinio Advertising and Machinio System accounts, ensuring they receive continued value from their membership and have a positive experience with our platform.
• Own retention goals for accounts and client relationships, consistently tracking and working toward key KPIs, metrics, and performance targets.
• Lead annual membership renewals and identify opportunities to upsell accounts when there is a clear fit for their business needs.
• Proactively engage with clients to understand their businesses, goals, challenges, and opportunities, using that knowledge to strengthen relationships and drive retention.
• Guide and train Machinio System clients on how to effectively use the platform and its features to achieve their business goals and maximize the value of their investment.
• Identify opportunities to renew and upsell accounts based on their needs, usage, and business growth.
• Partner with internal teams to communicate client feedback, technical issues, product requests, and opportunities for improvement across our products.
• Collaborate with the broader Account Management, Renewals, Customer Experience, and Product teams to continuously improve the experience for Machinio.com and Machinio System clients and contribute to overall company growth.

Requirements:

• Fluent Dutch REQUIRED (fluent German, Italian and/or Portuguese in addition would be a plus).
• 2+ years of experience in account management, sales, and/or client relationships.
• Excellent communication and collaboration skills
• Strong analytical and negotiation skills
• Client-focused, with a strong problem-solving approach

Compensation

• Base salary + generous commission structure

Our Interview Process:

• Step 1 - Phone Interview with the Senior Director of Operations, one of Machinio's Executives, to get to know you, your background and tell you about us!
• Step 2 - Google Meets video interview with our Account Management Team Leads to discuss the role in depth.
• Step 3 - Final interview with one of our Senior Managers.

We are efficient decision-makers. Our interview process has a 2-week timeline and we do not waste time. We are not recruiters. We are real employees, with long tenures and institutional knowledge, and we work with and manage the job/team you are interviewing for. We take time to interview and build teams because our people are our most important resource!