Community Support Specialist - #26-19128

Duration: 6+ Months
Job Description:
We are seeking a  Specialist to join client Community Support Team. This role will primarily focus on managing ticketed support requests from our community of users and moderators. You will be responsible for efficiently resolving a variety of issues, escalating complex problems when necessary, and working collaboratively with cross-functional teams to enhance the moderator support experience.

Key Responsibilities

• Provide first-line support for non-technical issues raised by client users.
• Handle and resolve ticketed support requests from moderators promptly and effectively.
• Escalate complex issues to appropriate teams and follow up to ensure resolution.
• Collaborate with cross-functional teams to identify and implement improvements in client’s support processes.
• Maintain comprehensive documentation of support interactions and resolutions.
• Stay updated on platform changes and community guidelines to provide accurate and timely support.

• Previous experience as a moderator on Quora or similar Platform expereince is required.
• Familiarity with Zendesk or similar ticketing systems.
• Proven experience in providing first-line support in a customer service environment.
• Excellent verbal and written communication skills.
• Strong analytical skills with the ability to troubleshoot issues effectively.
• Experience working in a team-oriented environment and collaborating with cross-functional teams.

• Fluency in English and at least one additional European language is a plus (German, Spanish, French, Italian).

 Preferred: GMT working hours, with some flexibility. Weekend coverage will be required, sometimes.

About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
 
US Tech Solutions is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
 
AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring. 


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