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Customer Service Representative #26-19124

US Tech Solutions

Role overview

Qualifications

  • High school diploma or equivalent required
  • Proficiency with PC and Microsoft Office
  • Customer service experience required
  • Call center experience is required

Responsibilities

  • Answer customer inquiries by providing high-quality responses
  • Efficiently process transactions and track responses to ensure completion
  • Enhance and strengthen relationships between our clients and customers by using strong communication skills, keen listening skills, and empathy
  • Efficiently access and navigate systems to provide a complete and integrated response to the customer’s inquiry

Key facts

Hard skills

Call Center Experience Mobility Assistance Service Industries

Other skills

  • Customer Service
  • Microsoft Office
  • Communication
  • Active Listening
  • Empathy
  • Detail Oriented
  • Problem Solving

About the company

US Tech Solutions logo

US Tech Solutions

Staffing & Recruiting

USTECH SOLUTIONS is the largest privately owned diversity workforce partner with a global footprint. For 20+ years, we have partnered with leading MSPs and some of the world’s largest enterprises to deliver a flexible workforce. We serve Fortune 500 giants and growing businesses alike, reinventing the role of humans in a digital workforce. ‘Reinventing Human’ is about connecting you with top talent and seamlessly integrating new hires into your programs through our next gen AI powered Talent platforms. As the largest private diversity supplier in the US, we champion inclusion and unlock hidden potential. We work with leading MSPs and are a trusted strategic partner to the world’s top brands. At USTECH SOLUTIONS, we're inverting the talent hiring pyramid by offering a range of solutions from curated talent pools, workforce management services, and IT services resourcing to IC compliance. Our legacy and close affinity to the computing industry has equipped us with the expertise and vision to provision AI platform solutions that help organizations to innovate faster. Considering Statement of Work? Meet US Tech Digital (ustechdigital.com). We're helping businesses achieve digital leadership through our tailored SOW solutions, utilizing market-leading technology products and our proprietary in-house developed platform solutions. Explore our full range of services and solutions by visiting our website: ustechsolutions.com

Company details

Company typeLarge
IndustryStaffing & Recruiting
Company size1001 - 5000

Links

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Job description


Duration: 06+ Months Contract with possible extension
 
 
Shift Timing: 7:00am - 3:30pm CST, Saturday through Wednesday (Thursdays and Fridays OFF).
 
Job Description:
We are seeking a Customer Support team member who is eager to dive in and develop their career, making a meaningful difference in the transportation industry.
As a Customer Support team member, you will handle customer service inquiries via telephone, process transactions, and resolve service issues that customers encounter while on the road.
We are looking for individuals who demonstrate effective listening skills, attention to detail, intense intellectual curiosity, an honest desire to help customers, along with a high sense of urgency and a great sense of compassion, as issues are happening on the road while customers are either driving or stopped on the road.
 
Responsibilities:
  • Answer customer inquiries by providing high-quality responses
  • Efficiently process transactions and track responses to ensure completion
  • Enhance and strengthen relationships between our clients and customers by using strong communication skills, keen listening skills, and empathy
  • Efficiently access and navigate systems to provide a complete and intregrated response to the customer’s inquiry
  • Perform responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high-quality service skills
 
Required Qualifications:
  • High school diploma or equivalent required
  • Proficiency with PC and Microsoft Office
  • Customer service experience required
  • Call center experience is required
  • Must be flexible with overtime; shifts may occasionally change based on business needs.
  • A passion for serving customers and a personal commitment to attendance in a dynamic, fast-paced environment
 
Preferred Qualifications:
  • Prior roadside assistance would be ideal
  • Prior experience in the Transportation Industry would be ideal
  • Work Environment
  • May require shift work

Disclaimer: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
US Tech Solutions is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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